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Essex Property Trust · 1 month ago

Community Relations Representative

SFO 413 Santa Palmia

Full-time

Onsite

Entry Level

$25.96/hr - $35.10/hr

1+ years exp

Essex Property Trust is a purpose-driven company that prides itself on promoting an internal culture of growth and opportunity. The Community Relations Representative plays a vital role in delivering exceptional experiences for residents by managing communications, facilitating move-in and move-out processes, and supporting community management operations with high customer service standards.

Commercial Real EstateReal EstateReal Estate InvestmentRental PropertyResidential

Responsibilities

Serve as the primary in person contact for residents

Serve as the primary contact to manage all communications and inquiries via the customer relationship management (CRM) system

Facilitate seamless move-in and move-out experiences, including handling necessary paperwork, conducting in-person identification checks, and addressing resident questions both in-person and virtually (if necessary). By appointment and drop in

Promote excellent resident experience by addressing questions and concerns promptly and professionally, both in-person and virtually (if necessary). By appointment and drop in

Manage and respond to portfolio tasks and calls through Funnel, meeting required response times and company standards

Maintain in-depth knowledge of the assigned community portfolio, including property-specific features and operations

Collaborate with the Community Management Team to support community operations and meet and maintain customer satisfaction targets. Primarily conducted in person, except where members of team are not present in the same facility

Assist in organizing and participating in occasional resident events across the property portfolio

Handle confidential resident and property information with discretion and professionalism

Occasional notice posting across the property portfolio

Perform other duties and special projects assigned to support community operations and resident satisfaction

Ensure compliance with company policies, procedures, and relevant laws, such as Fair Housing, Landlord-Tenant regulations, and OSHA standards

Other in person duties and special projects, as assigned

Regular, consistent and timely in person attendance

Qualification

Customer service experienceCRM software proficiencyMicrosoft Office SuiteOrganizational skillsVerbal communicationWritten communicationProblem-solving skillsProject management skills

Required

High school diploma or equivalent required

Commitment to providing exceptional customer service and a desire to help people

Strong organizational and time management skills to handle multiple responsibilities effectively

Ability to work independently and collaboratively in a centralized, high-volume hub environment

Must work on-site in the office five days per week

Proficiency with Microsoft Office Suite and familiarity with property management or CRM software

Ability to read, write, speak, and understand English

Capability to utilize a personal smart device for apps related to property operations and communication

Maintain alignment with Essex policies and procedures while effectively managing relationships with internal and external stakeholders, including Accounting, Legal, and other departments within Essex

Maintain compliance with all applicable laws, e.g., Fair Housing, Landlord Tenant, Local Building Codes, OSHA, and EEOC

Excellent verbal and written communication skills. Ability to create, compose, and edit written materials

Regular, consistent, and timely attendance required

Work is primarily conducted in an Essex office location at least 5 days per week. Requires sitting at a desk or workstation for extended periods, with the occasional need to deliver resident notices. This may involve walking and use of stairs for prolonged periods of time

Involves the use of standard office equipment such as computers, phones, and printers

Availability to work a flexible schedule, including weekends

Travel required for occasional meetings, training, community visits

Ability to collaborate with coworkers in person and virtually to achieve customer goals

Ability to comprehend, analyze, and interpret documents

Ability to solve problems involving several options in situations

Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines

Highly organized and demonstrated project management skills

Ability to exercise initiative

Ability to meet all job requirements and assignments