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FUJIFILM Corporation · 1 month ago

Customer Service & Sales Support Representative

Montgomeryville, PA

Full-time

Onsite

Mid Level

3+ years exp

FUJIFILM Healthcare Americas Corporation is on a mission to innovate for a healthier world. The Customer Service and Sales Support Representative will help customers manage their orders and facilitate internal communication, ensuring prompt responses and support for the company's sales efforts.

Business Information SystemsHardwareManufacturingPhotographySoftware

Responsibilities

Serve as direct point of contact for order management for a determined set of accounts

Provide backup for any account when the head of customer service is out of the office

Reply to customer inquiries within one business day, even if only to acknowledge the inquiry while further research is being done

Partner with Account Managers to review and approve POs and return confirmed POs back to customer promptly

Enter customer purchase orders (POs) into the SAP system and notify Account Managers and Scheduler of new orders entered. Release products for shipping as they are completed. Manage open orders in SAP

Partner with Production Scheduler to obtain order/product completion schedules and notify customers

Send shipment confirmation, invoices, product certification, digital InSight program, and shipping documentation to customer within 24-hours of the shipment. Supply customers with Return Authorization numbers. Manage digital and paper document storage to support audits

Research, resolve and respond to customer inquiries in a positive, supportive manner

Communicate customer complaints, product issues or failures to the Quality, Sales, and Engineering departments

Support Account Managers or the head of Customer Service during quoting, costing and other customer relationship duties as requested. Provide quotes as requested by Account Managers

Collect and coordinate shipping documentation required to support the Duty Drawbacks program. Manage daily activity required for this effort

Other duties as requested by head of sales or head of customer service

Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards

Qualification

Customer service experienceSAPMicrosoft SuiteOrganizational skillsProblem-solvingWritten communicationTeam collaborationPositive attitude

Required

High School Diploma or Equivalency is required

Minimum 3 years' experience in customer service, preferably in manufacturing setting

Demonstrated track record effectively building relationships with (external) customers and internal sales, engineering, and other colleagues across the organization

Knowledge of customer service best practices

Experience with everyday business software including Microsoft suite (Outlook, Word, Excel, PowerPoint) and enterprise relationship management (ERP) software

Strong organizational skills and attention to detail

Service oriented, positive, can-do attitude both with customers and coworkers

Ability to work independently and collaboratively as part of a team

Set priorities and manage multiple tasks; remain flexible as priorities can change quickly

Tactfully and proactively communicate with customers both verbally and through email

Solve problems with logical and thoughtful analysis of available options

Punctual, responsible and accountable

Demonstrates strong written communication skills with the ability to convey information clearly and professionally by email, while remaining aware of the potential for misinterpretation

Open to new opportunities and willing to offer suggestions for improving existing processes

Preferred

Associate or bachelor's degree preferred, or post-high school professional training equivalent to the role

Familiarity with SAP is especially helpful

Company

FUJIFILM Corporation

Glassdoor3.6

At Fujifilm we create innovative products and deliver effective solutions in a wide variety of fields to serve society, contribute to the quality of life, and enhance environmental sustainability.

Founded in 1934

Tokyo, Tokyo, JPN

10001+ employees