McCalla Raymer Leibert Pierce, LLP ยท 1 month ago
Onsite Client Liaison
Greater Orlando
Full-time
Onsite
Entry, Mid Level
$48K/yr - $50K/yr
2+ years expMcCalla Raymer Leibert Pierce, LLP is seeking an Onsite Client Liaison to act as a communication bridge between servicer clients and the firm regarding foreclosure files. The role involves updating processes, performing quality control reviews, and responding to inquiries while maintaining strong public relations with clients.
Legal
No H1B
Responsibilities
Under limited supervision, update general foreclosure/judgment processes on active files using TEMPO, BKFS, or other servicer systems as necessary
Perform initial quality control review of documents prepared by law firm that are uploaded to servicer for signature required
Perform tasks that require knowledge of basic foreclosure timelines, requesting updates on files from Attorneys and Paralegals that may be handling, answering a variety of e-mails, phone calls, intercoms/messages and inquiries on the files in the assigned portfolio, directing clients or other staff members on correct contacts
Review internal systems to provide summary of results to servicer
Respond to general case inquiries on behalf MRLP
Assist with the completion of client-specific projects received from compliance department
Conduct internal audit projects, prepare detailed final reports, and communicate findings
Work on complex issues involving resolution between servicer and MRLP
Return all phone calls, e-mails and intercoms/messages within 24 hours of receipt
Must understand mortgage foreclosure documents and practices
Maintain superior public relations with servicer client
Provide service updates, client status updates and follow-up on outstanding documents and or services
Will perform other duties and responsibilities as needed
Qualification
Required
High School Diploma or Equivalent required
Minimum 2 years experience working in a mortgage foreclosure servicer environment
Skilled in Microsoft Word, Excel & Outlook
Advanced proficiency in BKFS/LPS desktop
Must be able to always uphold a professional and courteous manner
Be able to identify situations that may need escalation
Ability to conduct and report research
Ability to work under limited supervision and is self driven
Documentation Skills
Strong written and oral communication skills
Ability to utilize multiple internal computer systems
Ability to multitask and prioritize in an extremely fast paced environment
Capacity to handle a high volume of email & file communications each day
Ability to retain and manage sensitive and confidential information
Aptitude to quickly learn and navigate legal client systems
Extreme attention to details and ability to learn and interpret legal terminology
Demonstrate professional behavior and teamwork
Must be able to work under pressure and meet deadlines
Keen attention to detail
Company
McCalla Raymer Leibert Pierce, LLP
McCalla Raymer Leibert Pierce, LLP is a full service Residential and Commercial Real Estate Legal Services firm with a combined 75 years of experience specializing in: Foreclosure, Bankruptcy, Eviction, Commercial Origination and Workout Transactions, Complex Litigation, Title Curative/Litigation and Closing Services; representing large to small financial institutions and Investors for matters in Alabama, California, Connecticut, Florida, Georgia, Illinois, Kentucky, Mississippi, Nevada, New Jersey, New York, Ohio, Oregon, Pennsylvania, Texas and Washington offices to assist our clients with exceptional quality service.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Anil Sharma
CFO & CIO
David Richard
CFO
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