Onward Search · 1 month ago
Sr. Solutions Architect (contact center + AI) [80624]
United States
Contract
Remote
Senior Level
$65/hr - $75/hrOnward Search is seeking a Senior Solutions Architect to support large-scale enterprise technology initiatives within a multi-year transformation program. This role focuses on integrating and modernizing systems that enhance member and provider contact centers, digital experiences, and conversational AI workflows.
AdvertisingHuman ResourcesRecruitingStaffing Agency
No H1B
Hiring Manager
Shane Lemons
Responsibilities
Receive epic and feature assignments, partnering with train architects to establish solution direction
Collaborate with Product Owners, Business Analysts, and technical leads to clarify requirements and refine solution design
Coordinate with domain architects to ensure alignment with enterprise architecture patterns and cross-domain impacts
Work closely with integration architects to produce solution artifacts including sketches, diagrams, and presentations
Maintain and expand business and systems subject-matter expertise across assigned programs
Apply established architecture patterns or define new patterns when addressing emerging needs
Present solution designs to stakeholders, including architecture teams, infrastructure SMEs, and business partners, for review and approval
Guide design decisions across program initiatives spanning contact-center modernization, digital experience, conversational AI, and workflow transformation
Support the technical execution of SAFe Agile Release Trains by ensuring architectural consistency, clarity, and scalability across features and integrations
Qualification
Required
Extensive experience in systems integration across complex, enterprise environments
Strong background in architecting and developing large-scale systems using disciplined, rigorous design approaches
Skilled in requirements analysis, estimation, systems design, application design, and testing processes
Proficiency with modern programming languages and frameworks including Java, JavaScript, Node.js, messaging and queuing architectures, and cloud/on-prem infrastructure
Experience with distributed computing, concurrency control, parallelism, and race-condition mitigation
Strong collaboration, influence, and consensus-building skills across product, program, engineering, and stakeholder groups
Excellent verbal and written communication skills with ability to present architecture solutions to diverse audiences
Demonstrated ability to manage multiple competing priorities independently
Proven track record delivering high-quality software solutions using Agile methodologies and working on Agile teams
Experience with SAFe development environments and multi-train program delivery
Familiarity with design patterns and architecture best practices
Experience facilitating stakeholder and partner meetings
Preferred
Architectural experience with cloud-native platforms, especially AWS and GCP
Knowledge of relational and NoSQL databases, including normalization, denormalization, sharding, and data-centric patterns
Background in GenAI and Conversational AI (e.g., RAG frameworks, vector search, embeddings, IBM WatsonX, Google Dialogflow)
Experience designing high-quality, developer-friendly REST APIs
Exposure to CI/CD, DevOps, distributed caching, and event-driven architectures
Experience with workflow and case-management tools such as ServiceNow or Salesforce
Familiarity with SAFe software development principles
Benefits
Benefits eligible
Company
Onward Search
Recruitment and Staffing Services for Digital, Creative, and Marketing Professionals.
Founded in 2007
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
M
Mike Ondocin
Chief Operating Officer
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