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Groundworks Industries · 1 month ago

Sales Support Specialist

Portland, OR

Full-time

Onsite

New Grad, Entry Level

Groundworks Industries is seeking a motivated and detail-oriented Sales Support Specialist to strengthen connections between customers, the Sales Team, and internal Operations. The role focuses on delivering exceptional customer service, supporting sales functions, and maintaining oversight of Accounts Receivable.

ConsumerManufacturingRetailWholesale

Responsibilities

Serve as the primary link between Sales, warehouse operations, and customer accounts to ensure accurate ordering, fulfillment, and menu management

Support Sales Representatives by handling internal tasks, responding to customer inquiries, and processing orders

Review account history to identify opportunities for upselling, cross-selling, or promoting new products

Manage Accounts Receivable, including aging report review, collections follow-up, payment processing, and resolving billing discrepancies

Provide product information, assist with order-related issues, and resolve concerns involving billing, damage claims, or shipment errors

Communicate proactively across departments to maintain smooth operations and strong customer satisfaction

Qualification

Customer serviceAccounts ReceivableMicrosoft OfficeCommunication skillsOrganization skillsCannabis industry experienceCash handlingWarehouse/logistics workflows