ELLKAY · 1 month ago
Technical Writer (Product Documentation)
Elmwood Park, NJ
Full-time
Hybrid
Mid, Senior Level
$60K/yr - $80K/yr
4+ years expELLKAY is a trusted data management partner in healthcare, providing innovative solutions that drive growth and interoperability strategies. The Technical Writer will own product documentation across platforms, collaborating with various teams to deliver clear content and modernize documentation processes.
Health CareInformation TechnologySoftware
Responsibilities
Write, edit, and maintain end‑user documentation, step‑by‑step guides, and client‑specific quick references
Create and maintain platform/product technical docs: architecture overviews, data dictionaries, schema references, installation/configuration, and API integration guides
Produce diagrams and workflow illustrations; ensure accessibility and brand compliance
Draft and maintain troubleshooting guides, error references, and FAQs
Collaborate with Product Managers/PMMs and SMEs to capture accurate workflows and release changes
Co‑develop scripts, storyboards, and captions/transcripts for tutorial videos and WBT
Manage document IA, versioning, and release notes workflow; enforce style and terminology consistency
Partner with Support/Delivery to align documentation with ticket trends and onboarding needs
Prepare content and metadata for future documentation portal migration; contribute to evaluation of tooling
Qualification
Required
4–7+ years of technical writing for software/SaaS; portfolio showcasing end‑user and technical deliverables
Ability to translate complex healthcare/interop concepts into plain, structured guidance
Expert writing, editing, and information architecture skills; strong attention to detail
Proven cross‑functional collaboration with Product, Engineering, and Customer‑facing teams
Proficiency in Microsoft 365; working knowledge of diagramming tools
Familiarity with issue tracking and content workflows (e.g., JIRA/Confluence or similar)
Experience with WBT authoring collaboration (e.g., scripting for Articulate 360/Captivate)
Preferred
Docs‑as‑code and/or help authoring tools (e.g., MadCap Flare, ReadMe, static site generators)
SCORM/xAPI awareness
healthcare IT domain exposure
Benefits
Medical, Dental, and Vision benefits
Employer-paid Life and LTD
401k w/ matching – once eligibility is met
Work/life balance
Paid Volunteer Program
Flexible working hours
Generous FTO
Remote work options
Employee Discounts
Parental Leave
Company
ELLKAY
Ellkay is a provider of healthcare connectivity, innovative customizable solutions and unparalleled services.
501-1000 employees
H1B Sponsorship
ELLKAY has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (9)
2023 (11)
2022 (18)
2021 (13)
2020 (16)
Funding
Current Stage
Late StageLeadership Team
Chintan Mehta
Chief Technology Officer
J
Joe Stadther
Chief Financial Officer
Recent News
2025-01-22
Company data provided by crunchbase