Apply on Employer Site

City National Bank · 23 hours ago

Mortgage Training Development Specialist

Phoenix, AZ

Full-time

Onsite

Senior Level

$41.83/hr - $66.81/hr

5+ years exp

City National Bank is a subsidiary of Royal Bank of Canada, dedicated to helping clients, colleagues, and communities flourish. The Mortgage Training Development Specialist is responsible for developing and delivering training programs for the US Mortgage Banking Operations, ensuring that training aligns with strategic objectives and meets the needs of the Residential Lending Department.

BankingFinanceFinancial Services

Responsibilities

Help create, administer, and deliver training materials and programs for internal colleagues for products and/or processes (including existing and new products)

Manage learning environment and facilitate development and delivery of learning opportunities using classroom, live-and-online, self-paced e-learning, and blended learning methodologies

Collaborate with other stake holders such as Product Managers, Sales & Operations Trainers and other change originators to deliver programs and product training

Facilitate the development and delivery with change owners for various channels including client services, implementations, operations, technology systems/applications and sales. Thought-leader and subject matter expert, who can identify best training means for each channel and audience

Organize and support learning workshops for trainers that are facilitating the trainings. Engage product team as needed

Measure impact and effectiveness of learning and development programs

Ensure that learning and development programs achieve established project goals, quality standards, and legal requirements

Understand and apply state-of-the-art adult learning theory. Keep current with latest organizational and individual behavioral research and learning delivery technologies

Maintain vendor relationships that support Learning and Development needs. Serves as the liaison between Treasury and Learning & Development team to stay informed on enterprise best practices, tools & methodology

Perform administrative tasks such as monitoring costs, scheduling classes, setting up systems and equipment, and coordinating enrollment

Monitor project schedules and resolves project related issues appropriately

Proactively promote knowledge management resources and tools

May facilitate and design other knowledge learning as assigned

Qualification

Training developmentFinancial services experienceInstructional designAdult learning theoryProject managementInterpersonal skillsPresentation skillsCommunication skills

Required

Minimum of 5 years delivering training and developing training materials

Minimum 3 years of financial services experience

Preferred

Bachelor's degree preferred

Experienced in designing, delivering, and evaluating the effectiveness of learning and development programs

Knowledge of treasury management, deposit and commercial card solutions

Ability to interact effectively with all levels of Bank colleagues, Subject Matter Experts, contractors, and third-party vendors. Communicate effectively and skillfully in both oral and written form

Able to apply professional experience and learning theory in practical field applications. Adopts concepts to create practical and effective learning opportunities

Possesses demonstrated ability in needs assessment, objective setting, and evaluation/measurement of learning opportunities. Has good presentation skills and can adapt style as appropriate to audience and delivery method

Strong interpersonal skills

Ability to adjust content based on audience and develop materials that are logical and easy to follow

Strong project management skills to organize and schedule training sessions