BD · 3 months ago
Field Service Technician -Philadelphia and New York
USA - Pennsylvania - Philadelphia
Full-time
Onsite
Mid Level
$24.90/hr - $38.70/hr
3+ years expBD is one of the largest global medical technology companies in the world. The Field Service Engineer is responsible for providing on-site support to BD customers, including installation and service of diagnostic instrumentation and ensuring high standards of customer service.
Health CareMedical DeviceTechnical Support
Responsibilities
Install and service instrumentation with minimum direct supervision, as requested, by the Service Center in accordance with current ISO (International Organization for Standardization) and GMP (Good Manufacturing Practices) standards
Provide follow-up service by calling customers who have recently been provided service
Accurately maintain car stock inventory, test equipment, tools, and technical data
Complete service documentation, as required, by the position function or requested by System Support Engineering Manager in accordance with current GMP requirements
Maintain expense levels within the established guidelines for field service travel and sites visits
Report quality control and other technical problems, in detail, to the Service Center and System Support Engineering Manager
Accurately maintain and utilize company vehicle as outlined by current Corporate fleet policy
Interface effectively with other departments and managers to resolve customer problems and issues
Accountable for providing support to customers that meet BD standards of outstanding quality service at all times
Accountable for Company issued credit cards, travel advances, company vehicle, trunk stock of spare, and repair parts
As a representative of BD, promote and maintain good customer relations through high standards of personal appearance, ethical behavior, maturity and good judgment
60% travel with 1-2 overnight stays per week
Qualification
Required
A minimum of a High School diploma
A minimum of 3 years' experience fixing instruments or components
A valid Driver's License with a clean motor vehicle record
Prior Field Service Engineer experience
Individuals with previous experience fixing medical device instruments
Previous customer interfacing role
Proficiency with MS Office applications such as Word and Excel
Familiarity with recent Mac and PC operating systems
Preferred
Associates or Bachelor's degree in Electronics, Engineering, or other related technical or biological field
Flow Cytometry experience is a plus
Technical military training
Experience with tools and test equipment such as digital volt meters and oscilloscopes desirable
Benefits
A valuable, competitive package of compensation and benefits programs
Rewards and recognition opportunities that promote a performance-based culture
Company
BD helps advance clinical therapy with the process for patients and health care providers with innovative technology services and solutions.
10001+ employees
H1B Sponsorship
BD has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (66)
2022 (4)
2021 (3)
Funding
Current Stage
Public CompanyTotal Funding
$540MKey Investors
Steris
2023-08-02Post Ipo Equity· $540M
1962-04-23IPO
Leadership Team
Tom Polen
Chairman, CEO and President
Richard Byrd
Executive Vice President and President of the BD Interventional Segment
Recent News
2026-01-22
Medical Device Network
2026-01-22
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-20
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