DoorDash · 2 hours ago
Manager, Quality Assurance
United States
Full-time
Remote
Mid, Senior Level
$84K/yr - $124K/yr
5+ years expDoorDash is a technology and logistics company focused on empowering local economies. As the Manager of Quality Assurance, you will lead the CXI QA team, implementing quality process improvements and collaborating with cross-functional partners to enhance the customer experience.
AppsDeliveryE-Commerce PlatformsFood DeliveryOnline Portals
Responsibilities
Lead and develop high-performing people leaders who multiply their impact across teams
Design, build, and execute process improvement projects that drive efficiency and elevate the customer experience
Build and scale industry-leading Manual QA (MQA) and Automated QA (AQA) programs
Partner cross-functionally with Support, Integrity Operations, S&O, and other key stakeholders to deliver a best-in-class customer experience
Monitor and improve team performance metrics (productivity, quality, adherence, retention, etc.), digging deep to understand root causes and influence outcomes
Qualification
Required
3+ years of people management experience, developing highly effective leaders through coaching, feedback, and empowerment
5+ years of experience in Quality Assurance Operations, with a focus on leading and implementing large-scale QA automation and innovation
A track record of leading projects, achieving goals, and succeeding in collaborative environments
Persistent, results-driven, and committed to delivering excellence
Excel at building cross-functional relationships and aligning diverse stakeholders
Thrive in fast-changing environments and navigate ambiguity with ease
Translate high-level goals into actionable plans using technical skills and data insights
Comfortable summarizing large datasets in Sheets/Excel to drive decisions
Operate with a bias for action—turning analysis into execution, testing hypotheses, and solving root-level problems with first-principles thinking
Preferred
Experience in consulting, start-ups, or project management is a plus
Benefits
401(k) plan with employer matching
16 weeks of paid parental leave
Wellness benefits
Commuter benefits match
Paid time off and paid sick leave in compliance with applicable laws
Medical, dental, and vision benefits
11 paid holidays
Disability and basic life insurance
Family-forming assistance
Mental health program
Company
DoorDash
DoorDash is a food delivery platform that connects customers with local and national businesses. It is a sub-organization of DoorDash.
10001+ employees
H1B Sponsorship
DoorDash has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (530)
2024 (510)
2023 (413)
2022 (612)
2021 (439)
2020 (126)
Funding
Current Stage
Public CompanyTotal Funding
$5.22BKey Investors
Durable Capital PartnersT. Rowe PriceDarsana Capital Partners
2025-05-27Post Ipo Debt· $2.75B
2020-12-09IPO
2020-06-11Series H· $400M
Leadership Team
Tony Xu
CEO and Co-founder
Stanley Tang
Co-Founder / Chief Product Officer
Recent News
Funders Club
2025-12-31
2025-12-29
2025-12-28
Company data provided by crunchbase