Assembled · 1 week ago
Product Manager - Platform
New York, United States
Full-time
Onsite
Mid Level
$180K/yr - $220K/yr
3+ years expAssembled is a company that focuses on balancing human agents and AI for customer support. They are seeking a Product Manager to partner with support teams and engineering to solve key problems, enhance product offerings, and drive adoption and value in their platform.
Customer ServiceInformation TechnologySchedulingSoftware
No H1B
Responsibilities
Work with prospects and customers to deeply understand problems and needs. Research, partner across functions, and analyze feedback and usage data
Partner with internal teams to enable their roadmaps. You might be enabling people to build new dashboards in Hex; figuring out where embedding platform engineers with feature teams will dive scalability; or evolving integrations with platforms that power support, like Amazon Connect, Five9, and Genesys
Collaborate with engineering and design teams to design and deliver impactful solutions. Provide clear business context, requirements, and direction; remove blockers. Our team is highly collaborative and believes in people in all functions being able to contribute to product. Expect and empower rigorous discussion and debate
Evangelize the product vision and roadmap to internal and external stakeholders. Share the "why" behind key decisions and rally teams around the product strategy. Be the go-to-market voice for our platform technologies and roadmap
Foster a culture of experimentation and iteration. Design ways to test and validate new features or strategies, measuring impact & adoption and incorporating learnings
Drive product performance and key metrics. Report on insights to leadership and cross-functional teams and craft strategies to drive adoption and value
Champion high product quality. We hold a high bar for usability, visual design, as well as relevance to complex user workflows
Foster a fast-paced, growth-mindset, empathetic culture. The needs of our customers are changing quickly as companies grow (or shrink) and navigate new ways of working. At the same time, our company has more than doubled the number of customers in the past year. The ability to thrive in ambiguity and change and help us proactively shape the function and culture is critical
Qualification
Required
Must have a minimum of 3 years of product management experience in enterprise SaaS and have seen what good product management looks like
Must have experience in a growing, venture-backed startup
Strong technical product skills: you have or can quickly form perspectives on integration strategies, data stacks, and infrastructure choices
Collaborative style, with a track record of building strong partnerships, trust, and respect across functions – especially with technical teams – and making the people around you more effective
You've led and shipped complex, impactful products or platform initiatives that show you know how to handle tradeoffs and obstacles
Strong written and verbal communication skills: this is a rigorous writing culture that welcomes discussion and feedback
Customer orientation, with a passion for translating business problems into product solutions
Analytical mindset and ability to meaningfully engage with data
Technical fluency to drill into complex design and implementation challenges
Excited to work in person in our New York office 3-5 days a week. If you do not currently reside in the New York metro area, please be sure to address this in your application
Company
Assembled
Assembled is a workforce management platform that helps modern organizations scale customer support teams.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$70.7MKey Investors
New Enterprise AssociatesEmergence CapitalStripe
2022-05-26Series B· $51M
2021-03-11Series A· $16.6M
2020-03-11Seed· $3.1M
Leadership Team
Ryan Wang
Co-founder/CEO
John Wang
Cofounder and CTO
Recent News
2025-08-27
Talk Business & Politics
2024-05-20
Company data provided by crunchbase