Assembled · 7 hours ago
Product Manager - Insights and Integrations
New York, United States
Full-time
Hybrid
Mid Level
$180K/yr - $220K/yr
3+ years expAssembled is a company focused on balancing human agents and AI for customer support, serving clients like Canva and Etsy. The Product Manager will work with Data Platform and Integrations teams to enhance support case data and improve customer experiences through actionable insights and well-designed APIs.
Customer ServiceInformation TechnologySchedulingSoftware
Responsibilities
Working directly with prospects and customers to deeply understand problems and needs and build together. Research, partner across functions, and analyze feedback and usage data and ensure what we're building solves problems across our customer base in delightful and impactful ways
Partnering with internal teams to enable their roadmaps. You might be enabling people with clear problem definitions or new data insights; prototyping data visualizations with AI; understanding the nuances of a platform we are integrating with (like Amazon Connect, Five9, and Genesys); or figuring out how to drive more actionable insights from our data
Champion high product quality and impact. We hold a high bar for usability, visual design, accuracy, and shipping work that moves the needle for our customers and our business
Foster a fast-paced, growth-mindset, empathetic culture. The needs of our customers are changing quickly as companies grow (or shrink) and navigate new ways of working. At the same time, our company has more than doubled the number of customers in the past year. The ability to thrive in ambiguity and change and help us proactively shape the function and culture is critical
Qualification
Required
Must have a minimum of 3 years of product management experience in enterprise SaaS and have seen what good product management looks like
You will be working with high autonomy and already need to be good at Product Management fundamentals - this role is a chance to grow as a business leader
You must have proven impact setting the direction for a business-impacting area (beyond feature-level PM work)
Experience shipping multiple complex, high-impact initiatives in parallel – you'll be working with 2 Engineering teams and operating as the first PM in NY (while the rest of the team is based in SF)
Must have experience in a growing, venture-backed startup where the business needs and teams will continue to evolve and change quickly
Strong technical product skills: you love getting deep in the data and technical details and have or can quickly form perspectives on integration strategies, data stacks, and infrastructure choices to best serve our customers needs
Collaborative, helpful style, with a track record of building strong partnerships, trust, and respect across functions – especially with technical teams – and making the people around you more effective
Strong written and verbal communication skills: this is a rigorous writing culture that welcomes discussion and feedback
Customers come first and you have strong discovery and communication skills to work directly with senior stakeholders as a representative of the company
Bias to action and innate sense of urgency
Analytical mindset and ability to meaningfully engage with data
Technical fluency to drill into complex design and implementation challenges
Excited to work in person in our New York office 3-5 days a week. If you do not currently reside in the New York metro area, please be sure to address this in your application
Company
Assembled
Assembled is a workforce management platform that helps modern organizations scale customer support teams.
51-200 employees
H1B Sponsorship
Assembled has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2023 (4)
2022 (2)
2021 (1)
Funding
Current Stage
Growth StageTotal Funding
$70.7MKey Investors
New Enterprise AssociatesEmergence CapitalStripe
2022-05-26Series B· $51M
2021-03-11Series A· $16.6M
2020-03-11Seed· $3.1M
Leadership Team
Ryan Wang
Co-founder/CEO
John Wang
Cofounder and CTO
Recent News
2025-08-27
Talk Business & Politics
2024-05-20
Company data provided by crunchbase