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NEOGOV · 1 month ago

Claims Administrator

Naperville, IL

Full-time

Onsite

Mid, Senior Level

$29.96/hr - $35.95/hr

3+ years exp

NEOGOV is part of the City of Naperville, which is a dynamic community of 153,000 residents. The Claims Administrator will manage automobile liability, general liability, and workers’ compensation programs, investigating and resolving claims while overseeing third-party administrators and the self-insurance fund budget.

GovTechHuman ResourcesInformation TechnologySoftware

Responsibilities

Investigates, evaluates, negotiates, and settles automobile and general liability claims against the City, including conducting site visits, interviews, photographic documentation, records collection, and analysis of liability, reserves, and damages

Manages the City’s workers’ compensation program, including oversight of the third-party administrator, coordination of medical treatment, authorization of care, return-to-work and alternate duty accommodations, and collaboration with counsel on contested claims

Pursues subrogation and property damage recoveries for losses that the City sustains

Records, tracks, and reports claims-related information and data; analyzes claims data, identifies loss trends, prepares reports for the City Council, City Manager, departments, and the Safety Team, and recommends risk mitigation strategies

Provides analytical, technical, and administrative support to City attorneys in claims-related litigation, including preparation of discovery responses, document production, motions and briefs, and trial or testimony assistance

Prepares, administers, and monitors the self-insurance fund budgets for workers’ compensation, automobile, and general liability claims; executes departmental chargebacks and financial reporting

Reviews contracts, certificates of insurance, and insurance policies to ensure appropriate coverage, terms, and compliance

Serves as a resource to all City departments on liability, workers’ compensation, insurance coverage, and loss prevention issues

Participates in Safety Team initiatives and provides or coordinates related training on accident investigation and workers’ compensation

Strives to improve overall Legal Department operations, decrease turnaround times, streamline processes, and collaborate to provide quality customer service

Performs other duties as assigned

Qualification

Claims adjustingClaims managementSubrogation recoveryRisk ManagementIllinois Public Adjuster LicensePublic AdministrationBusiness AdministrationTechnical supportCustomer service

Required

Associate's degree in Risk Management, Insurance, Business Administration, Public Administration or closely related field

Minimum of three years' experience in claims adjusting or claims management with demonstrated experience investigating, evaluating, negotiating, and settling claims, and establishing reserves

Experience pursuing subrogation or property-damage recovery

Valid State of Illinois Driver's License (or ability to obtain within 30 days of hire)

Preferred

Five or more years of progressively responsible experience in claims adjusting or claims management, to include both bodily injury/liability claims and workers' compensation claims

Public-sector or self-insured entity claims experience

Illinois Public Adjuster License (or ability to obtain within 90 days of hire)

One or more of the following professional designations: ARM, CPCU, CRM, RIMS-CRMP, AID, CCP, or SCLA