Apply on Employer Site

SRC · 1 day ago

Associate Product Support Engineer

Syracuse, NY

Full-time

Onsite

Entry Level

$65K/yr - $70K/yr

2+ years exp

SRCTec, LLC is currently seeking an entry-level Associate Product Support Engineer to join our Life Cycle Management (LCM) team in Syracuse, N.Y. This role focuses on delivering pre- and post-sales technical support through product demonstrations, training, and field assistance, while supporting depot activities and developing expertise in SRCTec products.

ConsultingInformation TechnologyLegal TechNon Profit

Work & Life Balance

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Assist in field training and service support at customer and SRCTec locations, both domestically and internationally, under close supervision

Engage with customers and end users to understand and document expectations, collaborating with internal teams to meet requirements

Contribute to a collaborative, customer-focused engineering culture, supporting team efforts to deliver value to clients

Participate as a self-capable assistant in product demonstrations and test events at local and remote test ranges to support business development and engineering activities

Support customer operational needs, including occasional last-minute travel to potentially austere field sites

Assist in depot repair and manufacturing through basic troubleshooting, system analysis, and component-level diagnostics using test equipment

Provide technical assistance to engineering, quality, configuration management, and subcontract teams on routine tasks

Support proposal development by providing technical input for RFIs, RFPs, RFQs, and rough order of magnitudes (ROMs)

Develop and document after-action reports to support continuous improvement

Qualification

Logistics experienceRadar systemsTest equipment proficiencyBasic troubleshooting skillsTechnical documentation interpretationWillingness to learnGeneral computer skillsCommunication skillsTeam collaborationTime management

Required

Associate's degree, vocational certification, or military experience in a logistics-relevant field with 2+ years of work experience, or Bachelor's degree in a logistics-related field with 0+ years of experience (equivalent combination of education, training, and experience considered, such as familiarity with radar, RF-based, communication, or navigation systems)

Familiarity with test equipment such as multimeters, network analyzers, spectrum analyzers, signal generators, or oscilloscopes to diagnose basic electrical and electronic issues

Ability to read and interpret electronic schematics, mechanical drawings, test/assembly instructions, specifications, and engineering documentation

Strong written and verbal communication skills with a customer-focused mindset

Willingness to learn and develop skills as an assistant instructor for operator and maintenance training courses

Ability to lift, move, and walk with a minimum of 50 pounds, climb towers, and tolerate long flights and periodic long workdays

General computer skills, including MS Office suite, and basic understanding of TCP/IP networking

Willingness to travel up to 30% (domestic and international), including potential extended assignments at military or customer locations in austere environments (desert, arctic, or other extreme conditions) with associated environmental and biological hazards

Ability to obtain a U.S. passport and DoD security clearance