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Alliant Insurance Services · 1 day ago

Account Manager - Employee Benefits

New Jersey, United States

Full-time

Onsite

Mid, Senior Level

6+ years exp

Alliant Insurance Services is one of the largest insurance brokerage firms in the U.S., dedicated to providing employee benefits solutions. The Account Manager will be responsible for managing client relationships, ensuring high satisfaction, and supporting new business efforts while delivering excellent customer service.

ConsultingFinancial ServicesInsurance

Hiring Manager

Amanda Quintanilla, MBA, SHRM-CP

Responsibilities

Fosters and manages overall relationship with clients ensuring retention of mid market book of business and high satisfaction

Reviews client team’s RFPs

Selects markets for solicitation

Analyzes market proposals for verification of benefits, premiums, and competitiveness

Reviews coverage contracts for accuracy of policy provisions

Meets with clients for pre-renewal strategy, proposal delivery and explanation

Conducts client open enrollment meetings and answers questions regarding benefit coverage

Negotiates with markets for benefits premium concessions

Ensures that client team handles client benefit inquiries and manages team to effectively service clients; resolves escalated service issues

Manages new carrier and plan implementations for book of business

Ensures team prepares claims experience and utilization reports and reviews for accuracy

Reacts, processes, and follows up on new business

Meets with clients as needed or directed by Producer

Collection of fees, reconciliation and resolution of any outstanding balances within 60 days of invoicing date

Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information)

Other duties as assigned

Qualification

Valid Insurance LicenseCustomer Service SkillsMicrosoft Office SuitePrioritizationVerbal CommunicationWritten CommunicationTeamworkLeadershipProblem SolvingTime Management