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Vaniam Group · 2 weeks ago

Senior Account Executive, Client Services

United States

Full-time

Hybrid

Mid, Senior Level

$90K/yr - $105K/yr

3+ years exp

Vaniam Group is a people-first, purpose-driven network of healthcare and scientific communications agencies. As a Senior Account Executive, you will oversee the successful implementation of client SOWs, manage resources, timelines, and budgets, while ensuring effective communication with clients and internal teams.

Brand MarketingConsultingOncologyProfessional Services

Hiring Manager

Caroline Hesse

Responsibilities

Understand the therapeutic area of assigned account(s) and competitive environment

Demonstrate significant knowledge of agency procedure, be an advocate for agency process, and contributes to process improvement

Understand a wide range of digital and non-digital project types across Medical Affairs and Commercial functions

Modify core product framework plans to form custom project plans

Demonstrate knowledge of healthcare regulations and client positioning and strategy

Evaluate deliverables against Project Briefs

Contribute thoughtfully to the brand tactical planning

Provide accurate and thorough documentation: status reports, contact report, timelines

Own day-to-day tactics and execution within agency

Develop budgets and ensure invoicing is consistent with agreed-upon terms

Keep accurate record of time spent on client work and manage project burn rate

Assist in project reconciliation and work with accounting to ensure accurate billing

Work with client and internal teams to successfully execute scoped tactics

Communicate directly, frequently, and autonomously with client; build rapport and credibility with client based on trust and expert counsel

Serve as the Client Service lead onsite at meetings such as ad boards and congress engagements

Keep internal team informed of changes in client/competitive climate

Synchronize communications between account teams, support teams, vendors, and client

Maintain accurate and organized project folders

Other duties may be assigned to help drive deliverables within this role

Qualification

Client services experiencePharmaceutical advertising experienceOncology/hematology experienceMS Office proficiencyAdobe proficiencyWebEx proficiencyQuantitative skillsAnalytical skillsLeadership skillsQuality controlProject planningDigital project executionInteractive content familiarityMed comms understandingProblem-solving skillsConfidentiality

Required

Candidate must reside within NJ, NY, Delaware, PA, or CT to be eligible for this role

Bachelor's degree

3+ years of client services experience

2+ years of agency or pharmaceutical advertising experience (required)

1+ year of oncology/hematology experience

Proficiency with MS Office, Adobe, WebEx (or other similar systems)

Ability to innovate/brainstorm new ideas to solve client challenges

Demonstrate leadership skills and ability to prioritize and plan work activities, use time efficiently, plan for additional resources, set goals and objectives, organize other people and other tasks

Excellent quantitative and analytical skills and ability to synthesize complex or diverse information

Excellent problem-solving skills, including the ability to analyze information skillfully, develop alternative solutions, and work well in group problem-solving solutions

Ability to respect and retain confidential client and company information

Ensure the highest standards of quality control of client deliverables

Experience leading execution and developing project plans for digital projects

Understanding of best practices in digital deliverables and familiarity with interactive content formats

Demonstrate understand of pharmaceutical and biotech team structures and how med comms deliverables fit into their strategies

Travel within the US and internationally as necessary, based on project, sponsor, and organizational needs (<40% travel expected)