Senior Product Manager, Customer Management Platform jobs in United States
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Mindbody · 3 days ago

Senior Product Manager, Customer Management Platform

positionUnited States
timeFull-time
remoteRemote
seniorityMid, Senior Level
money$155K/yr - $185K/yr
date4+ years exp

Mindbody is a technology company that equips wellness entrepreneurs with tools to support thriving businesses and create exceptional experiences. As a Senior Product Manager for the Customer Management Platform, you will develop and evolve a critical platform that helps wellness businesses track their consumers and improve customer acquisition and experience.

BeautyFitnessHealth CareMarketingPerforming ArtsSoftwareWellness
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H1B Sponsor Likelynote

Responsibilities

Develop a Product Vision for the Contacts Platform
Work with the internal customers of the Contact Lifecycle model to create a full list of jobs to be done by the platform
Work with your engineering team to design a model that elegantly meets those needs
Own Roadmap
Define and evangelize a multi-year roadmap for developing the new platform
Prioritize capabilities by ROI, balancing platform-level foundations against bespoke customer requests
Lead Cross-Functional Execution
Manage ideation, evaluation, definition, prioritization, and delivery with your squad of engineers
Drive efficient trade-offs through technical discussions; ensure solutions are scalable, observable, and maintainable
Coordinate Efforts Requiring Multi-Squad Collaboration
Map out migration paths to help internal customers understand how to transition onto the Contact Lifecycle platform
Influence squad roadmaps and prioritization across the company to drive adoption of the Contact Lifecycle platform

Qualification

Product management experienceB2B platform developmentTechnical acumenStakeholder managementAnalytical skillsData-driven decision makingCross-functional leadershipCommunication skills

Required

4–6 years of end-to-end product management experience, from discovery to delivery and iteration
Proven success building and scaling B2B or enterprise-grade platforms that serve complex customer needs
Experience managing mature, mission-critical products within large or matrixed organizations
Strong technical acumen with the ability to break down complex challenges and drive pragmatic solutions with engineering teams
Platform mindset; comfort developing and owning solutions that allow other applications to deliver outstanding user experiences
Exceptional communication and stakeholder management skills, with a track record of influencing across business, technical, and executive audiences
Experience leading engineering squads and working within a technical organization, fostering alignment and accountability across time zones
Strong analytical skills, comfortable using tools like Snowflake/EDW, Excel, and SQL to surface insights and drive data-informed decisions
Ability to incorporate new perspectives while remaining a firm advocate for your product area

Preferred

Drive: You're hungry to take ownership of your product domain and grow your impact
Platform-Oriented Mindset: You design for scale and reuse, not one-off features
Data-Driven Operator: You pull together multi-source data and turn insights into product optimizations
Cross-Functional Leader: You build trust across Account Management, Customer Support, Product, and the Executive Team
Clarity in Ambiguity: You thrive in ambiguous spaces—proactively finding structure, aligning stakeholders, and driving to outcomes
Bias for Action: You move quickly: iterating with visual artifacts, soliciting feedback, launching confidently, and measuring impact

Benefits

Performance bonus
Benefits
Incentive compensation plans

Company

Mindbody

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Glassdoor3.4
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Powering the world’s fitness and wellness businesses and connecting them with more consumers, more effectively, than anyone else.
dateFounded in 2001
location
Miami Beach, Florida, USA
people-size1001-5000 employees
web-link
https://www.mindbodyonline.com

H1B Sponsorship

Mindbody has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (11)
2023 (15)
2022 (19)
2021 (15)
2020 (13)

Funding

Current Stage
Public Company
Total Funding
$614.47M
Key Investors
Sixth StreetIVPLead Edge Capital
2021-10-13Private Equity· $500M
2018-12-24Acquired
2016-01-01Post Ipo Equity

Leadership Team

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Brett White
CFO
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Jessica Huang
SVP, Product
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Recent News

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2025-05-04
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2025-04-02
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Goal oriented intelligent scheduling system
2025-04-02
Company data provided by crunchbase