Jobber · 1 month ago
Director, Customer Onboarding
United States
Full-time
Remote
Director/Executive
$162K/yr - $219K/yrJobber is a company that helps small businesses succeed by transforming service delivery through technology. They are seeking a Director of Customer Onboarding to lead the strategy and execution of onboarding processes, ensuring a world-class customer experience that drives activation and retention.
MobileSaaSSmall and Medium BusinessesTask Management
Responsibilities
Lead, coach, and scale a high-performing Customer Onboarding team
Establish clear roles, development paths, and performance frameworks for ICs and managers
Foster a culture of ownership, accountability, and continuous improvement
Partner with Enablement to drive training, learning, and QA initiatives
Promote cross-functional collaboration to align with broader Success, Sales, and Product strategies
Own the end-to-end onboarding journey from implementation to early success
Evolve and scale onboarding processes across 1:1, 1:many, and tech-touch delivery models
Leverage data and insights to optimize onboarding timelines and accelerate time-to-value
Identify and implement best practices that increase adoption, engagement, and retention
Set and manage onboarding performance targets (activation rates, payments adoption, NRR, customer retention, CSAT)
Build dashboards and reporting frameworks in collaboration with RevOps
Identify opportunities to automate workflows and streamline customer interactions
Ensure systems (Salesforce, ChiliPiper, Revenue.io, etc.) are optimized for scale and insight
Partner with VOC teams to close feedback loops between Onboarding, Product, and Marketing
Qualification
Required
Extensive experience leading Customer Onboarding, Customer Success, or implementation teams in a B2B SaaS environment
Proven ability to develop and scale high-performing teams, including both managers and ICs
Demonstrated success in improving onboarding outcomes and increasing customer retention
Strong operational background with experience in tools like Salesforce or similar platforms
Excellent communication and stakeholder management skills, with the ability to influence peers and executives
Passion for customer outcomes, continuous improvement, and building world-class customer-facing teams
Benefits
Equity rewards
Annual stipends for health and wellness
Retirement savings matching
Extended health package with fully paid premiums for body and mind
Dedicated talent development program
Coaching and opportunities for career development
Vacation to rest and recharge
Birthday off to celebrate
Health days to support your physical and mental health
Parental leave top-ups
Company
Jobber
Jobber is cloud software that helps mobile service businesses organize their scheduling, invoicing, CRM, and team management.
Founded in 2011
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$183.46MKey Investors
General AtlanticSummit PartnersOMERS Ventures
2023-02-07Series D· $100M
2021-01-12Series C· $59.81M
2018-01-01Series B· $16M
Leadership Team
Sam Pillar
Founder & CEO
Forrest Zeisler
Co-Founder and CTO
Recent News
2025-12-15
Tech Funding News
2025-11-05
Company data provided by crunchbase