Chubb · 1 month ago
Customer Experience Intern
Triangle Plaza 8750 W. Bryn Mawr Avenue, Chicago, IL, 60631, US
Internship
Onsite
Intern
Start in 2026 SummerChubb is a leading provider of workforce supplemental accident, disability, health and life insurance products. They are seeking a Customer Experience Intern to work closely with the Customer Experience Director to analyze feedback and develop solutions that enhance customer experience.
Commercial InsuranceFinancial ServicesHealth InsuranceInsuranceMortgageRisk Management
Responsibilities
You will work closely with the Customer Experience Director to analyze feedback, develop solutions, and create engaging content that fosters a positive experience for our customers
Assist in gathering and analyzing customer feedback through surveys and interviews
Help identify areas for improvement in the customer journey and contribute to developing actionable strategies
Collaborate with various departments (e.g., Marketing, Sales, Product) to ensure a cohesive customer experience
Support the creation and maintenance of customer experience resources, including guides, FAQs, and training materials
Participate in customer experience projects, from planning through execution, and evaluate their effectiveness
Assist in organizing customer engagement initiatives, events, or webinars
Qualification
Required
Proficient in Microsoft Office Suite (Excel, Word, PowerPoint); experience with data analysis tools is a plus
Currently pursuing a degree in Business, Marketing, Communications, or a related field
Strong analytical skills and the ability to interpret data effectively
Excellent verbal and written communication skills
Detail-oriented with strong organizational skills and the ability to multi-task
A passion for customer service and a willingness to learn
Local to Chattanooga or Chicago area; must be able to work 4 days in the office
Preferred
Business
Marketing
Communications
or a related field
Company
Chubb
Chubb is a mortgage firm that offers risk management, property, health, personal, business, health, home, and life insurance.
Founded in 1985
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$10.25BKey Investors
Berkshire Hathaway
2025-08-04Post Ipo Debt· $1.25B
2024-07-29Post Ipo Debt· $1.3B
2024-05-15Post Ipo Equity· $6.7B
Leadership Team
Annmarie Dugan Hagan
CFO Operations Technology & Transformation Chubb Group
John Keogh
President & Chief Operating Officer
Recent News
Beinsure - Insurance, Reinsurance, InsurTech Insights
2026-01-14
2026-01-08
2025-12-30
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