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HID · 1 day ago

Manager, Implementation

Austell, GA

Full-time

Onsite

Mid, Senior Level

4+ years exp

HID Global is a high-tech software company looking for a strong Implementation Manager to oversee field services and support activities related to the installation and maintenance of HID technology solutions in healthcare. The role involves leading teams, resolving complex service issues, and ensuring client satisfaction while fostering a positive work environment.

GovernmentInformation ServicesSecurity

H1B Sponsor Likely

Responsibilities

Installation and delivery of our RTLS technology at customers sites in the North American Healthcare market

Day-to-day management: Leading the field service teams to ensure they are meeting goals and maintaining client satisfaction

Issue resolution: Taking the lead on resolving complex or high-priority service issues, sometimes escalating them to internal or external partners

Team leadership and development: Providing coaching, feedback, and skill development to the management and support staff through one-on-one meetings and performance management

Delivery planning: Evaluating and modifying business models, aligning team objectives with enterprise goals, and ensuring the team has the tools needed to succeed

Process and performance monitoring: Developing, administering, and monitoring service level agreements (SLAs), and using data to evaluate productivity and make improvements

Collaboration: Working with other departments like sales to ensure resources are available for customers and processes are streamlined

Qualification

Healthcare technologyProcess improvementTeam leadershipClient facing experiencePerformance monitoringCoachingProblem-solvingCollaboration

Required

Bachelor's degree from four-year College or University required. Candidates with lower-level degree combined with additional relevant job experience may also be considered

A minimum of 4+ years of proven experience in healthcare technology required

Experience managing onsite teams within a client facing environment requirement

Have a process improvement mindset and not be afraid to give feedback to a wider team and management for continuous improvement

Display the ability to persevere, be proactive, and resilient in the face of setbacks and challenging timelines and expectations

Benefits

Competitive salary and rewards package

Competitive benefits and annual leave offering, allowing for work-life balance

A vibrant, welcoming & inclusive culture

Extensive career development opportunities and resources to maximize your potential

Company

HID

Glassdoor3.7

HID powers the trusted identities of the world's people, places and things.

Founded in 1991

Irvine, California, USA

1001-5000 employees

http://www.hidglobal.com

H1B Sponsorship

HID has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (17)

2024 (6)

2023 (9)

2022 (25)

2021 (19)

2020 (7)