Truist ยท 1 month ago
Consumer Indirect Lending Operations Product Specialist - Product Cancellation
Richmond, VA
Full-time
Onsite
Mid Level
4+ years expTruist Bank is a financial services company seeking a Consumer Indirect Lending Operations Product Specialist. The role is primarily responsible for performing operational duties in support of Consumer Indirect Lending, including document verification, product cancellation, compliance, and client service.
BankingFinanceFinancial Services
Responsibilities
Maintain a working knowledge of established departmental policies and procedures, system applications, and corporate bank policies as they pertain to job assignments
Work assigned tasks in priority as established by leadership
Respond in a timely manner and effectively process basic to moderate requests, inquiries, and proposals received from both external and internal clients. Escalate unresolved issues as needed to leadership for guidance and resolution
Document and communicate efforts accordingly with third parties and leadership
Review assigned reports and work queues to provide optimal client service and reduce risk exposure
Research, resolve, and document inquiries based on working knowledge of various third party vendors
Follow-up with clients, dealerships, providers, and other third parties to ensure product cancellations and refunds are received and processed in a timely manner
Ensure settlement proposals are in compliance with established policies and procedures
Review and map rebates received on a daily basis
Use multiple systems, recording information, importing/entering data, and maintaining records using considerable knowledge of department policy and procedures
Interacts professionally with dealers, clients, and other vendors to obtain missing or invalid information and documentation; obtains and reviews documentation for accuracy
Resolve complex client issues using multiple resources and records
Prepare and distribute specialized and/or complex documents
Researches, reviews, and reconciles GL account reports in a timely manner limiting the amount of loss
Processes the appropriate GL transactions when necessary
Deposit and process checks in a timely manner to adhere to compliance policies
Considered a subject matter expert on operational issues related to process or function. Acts as escalation point for less experienced specialists for complex issues or transactions, providing training and support as needed
Optimize efficiency by interpreting operating policies and procedures, identifying opportunities for process enhancements, and recommending changes to supervisor or manager
Assist with training and ongoing coaching of less experienced document control specialists, provide input to management on staff performance
Act as an advisor to less experienced team members when handling more difficult accounts and client calls
Qualification
Required
Strong organizational skills and the ability to handle multiple tasks under tight time constraints
Proficiency in reviewing loan documentation and product contracts
Intermediate consumer lending knowledge
Knowledge of consumer loan systems
Knowledge of basic accounting principles
Post-Secondary education, or equivalent work experience
Prior experience or knowledge of consumer indirect lending regulatory requirements or related lending experience
4 years of experience in credit operations, loan consultation, or administration
Demonstrated effective verbal and written communication skills for the purpose of explaining the loan process, exceptions and associated documentation to internal, external clients
Preferred
Bachelor's degree or equivalent work experience
Experience in lending components including documentation, approvals, exceptions and administration
Microsoft Office (Excel, Word and PowerPoint)
Benefits
Medical
Dental
Vision
Life insurance
Disability
Accidental death and dismemberment
Tax-preferred savings accounts
401k plan
No less than 10 days of vacation
10 sick days
Paid holidays
Defined benefit pension plan
Restricted stock units
Deferred compensation plan
Company
Truist
Truist is the sixth-largest commercial bank in the U.S.
10001+ employees
H1B Sponsorship
Truist has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (313)
2024 (247)
2023 (288)
2022 (275)
2021 (278)
2020 (270)
Funding
Current Stage
Late StageTotal Funding
unknown2021-01-01Seed
Leadership Team
Michael Maguire
Chief Financial Officer
James Cordovana
SVP of Cloud Security Enterprise Architect
Recent News
Maryland Daily Record
2026-01-03
2025-12-18
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