Masimo · 1 month ago
Director, Quality Customer Complaints
Irvine, CA, United States
Full-time
Onsite
Director/Executive
$160K/yr - $210K/yrMasimo is a company focused on quality assurance in the medical device industry. They are seeking a Director of Quality Customer Complaints to provide administrative support for marketing activities, coordinate medical education programs, and manage various operational tasks to enhance team efficiency.
BiotechnologyHealth CareManufacturingMedical Device
Responsibilities
Provide administrative support in the planning, coordination, and execution of marketing activities and campaigns
Coordinate the execution of medical education programs and KOL engagements, ensuring accurate tracking, documentation and internal alignment
Manage data entry and updates in internal systems (MedCompli), and tracking tools
Support the organization and coordination of external engagements, including vendor communications, venue arrangements, and follow-up tracking
Process invoices and maintain accurate budget tracking records for marketing projects
Collect and organize data related to marketing campaign performance; support the preparation of routine status reports
Maintain accurate records of marketing materials in the document control system, ensuring compliance with internal review processes
Collaborate cross-functionally to resolve operational bottlenecks, anticipate team needs and improve efficiency (pro-active attitude)
Perform general administrative tasks or special projects as needed to support the marketing organization
Qualification
Required
Prior experience working within a high performing marketing organization and sales teams in a medical device company (B2B)
Experience with professional engagement of high-level external stakeholders (HCP, KOL)
Proficiency in Microsoft Office and marketing software (e.g., CRM, Medcompli, COUPA)
Excellent organizational and project management skills, attention to detail and the ability to manage and prioritize multiple tasks and responsibilities simultaneously under tight timelines and in a fast-paced environment
Proficiency in document control and asset management systems, such as Microsoft SharePoint and Oracle Agile PLM
Strong written and verbal communication skills
Creative thinking and problem-solving skills
Must be detail-oriented and flexible and bring positive attitude
Ability to work independently and as part of a team
Pro-active attitude
Bachelor's degree in Marketing, Communications, or a related field
Ability to operate a motor vehicle and maintain a valid Driver's license
Preferred
Experience with graphic design software (e.g., Adobe Creative Suite) is a plus, but not mandatory
Benefits
Medical
Dental
Vision
Life/AD&D
Disability Insurance
401(k)
Vacation
Sick
Holiday
Paid Maternity Leave
Flexible Spending Accounts
Voluntary Accident
Critical Illness
Hospital
Long-Term Care
Employee Assistance Program
Pet Insurance
On site Wellness Clinic
Fitness Center
Cafe
Company
Masimo
Masimo Corporation, a medical technology company, develops, manufactures, and markets noninvasive patient monitoring products.
Founded in 1989
1001-5000 employees
H1B Sponsorship
Masimo has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (35)
2024 (22)
2023 (27)
2022 (25)
2021 (24)
2020 (15)
Funding
Current Stage
Public CompanyTotal Funding
$754.95MKey Investors
Politan Capital ManagementRobecoBill & Melinda Gates Foundation
2022-08-15Post Ipo Equity· $750M
2017-08-26Post Ipo Equity
2016-11-11Grant· $4.95M
Leadership Team
Michelle Brennan
Board Chair
Recent News
Orange County Business Journal
2026-01-16
2026-01-13
2026-01-13
Company data provided by crunchbase