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SRC · 1 day ago

Senior Product Support Engineer

Syracuse, NY

Full-time

Onsite

Senior Level

$90K/yr - $100K/yr

5+ years exp

SRC is a not-for-profit research and development company specializing in advanced radar and sensor systems. The Senior Product Support Engineer will act as a subject matter expert, providing technical support, mentoring junior engineers, and developing solutions to enhance product usability and customer satisfaction.

ConsultingInformation TechnologyLegal TechNon Profit

Work & Life Balance

No H1B

U.S. Citizen Only

Responsibilities

Lead field training and service support at customer and SRCTec locations, both domestically and internationally, resolving complex sustainment challenges

Partner closely with customers and end users to define requirements, document expectations, and collaborate with internal teams to deliver innovative solutions that enhance product usability

Excel in a collaborative, customer-focused engineering culture, mentoring junior engineers and driving value for clients

Oversee product demonstrations and test events at local and remote test ranges, serving as the company’s product SME for business development and engineering programs

Address critical customer operational needs with rapid response, including last-minute travel to potentially austere field sites

Lead advanced troubleshooting, system/sub-system analysis, and component-level diagnostics to support depot repair and manufacturing activities

Provide authoritative technical guidance to engineering, quality, configuration management, and subcontract teams to optimize product sustainment

Drive proposal development, leading technical responses to RFIs, RFPs, RFQs, basis of estimates (BoEs), and rough order of magnitudes (ROMs)

Develop comprehensive test plans, technical performance assessments, and actionable after-action reports to enhance system performance and customer satisfaction

Train and mentor junior Product Support Engineers, serving as a lead instructor for operator and maintenance training courses

Analyze interrelations of logistics activities to propose solutions that improve product sustainment and usability

Qualification

Expert proficiency with test equipmentAdvanced ability to interpret schematicsExpert ability to develop technical manualsProven ability to lead cross-functional teamsExpert computer skillsExceptional leadership skillsSuperior written communication skillsSuperior verbal communication skillsHighly self-motivatedExceptional time management

Required

Associate's degree, vocational certification, or military experience in a logistics-relevant field with 7+ years of logistics-related experience, or Bachelor's degree in a logistics-related field with 5+ years of work experience (equivalent combination of education, training, and experience considered, such as expertise with radar, RF-based, communication, or navigation systems)

Expert proficiency with test equipment such as multimeters, network analyzers, spectrum analyzers, signal generators, and oscilloscopes to diagnose complex electrical and electronic issues

Advanced ability to interpret electronic schematics, mechanical drawings, test/assembly instructions, specifications, and engineering documentation with precision

Expert ability to synthesize technical product knowledge and customer field experience to assist/lead the development of technical manuals and training material content

Superior written and verbal communication skills, with a proven ability to deliver exceptional customer service

Highly self-motivated with exceptional time management and leadership skills to manage complex projects independently

Proven ability to lead cross-functional teams and interact with higher-level engineering leaders, PMs, and customers with minimal supervision

Ability to lift, move, and walk with a minimum of 50 pounds, climb towers, and tolerate long flights and periodic long workdays

Expert computer skills, including MS Office suite, and a firm understanding of TCP/IP networking

Willingness to travel up to 30% (domestic and international), including potential extended assignments at military or customer locations in austere environments (desert, arctic, or other extreme conditions) with associated environmental and biological hazards

Ability to obtain a U.S. passport and DoD security clearance

Preferred

Extensive experience delivering technical training and certification as a lead instructor for operator and maintenance training courses

Mastery of technical expertise within the Product Support track and full understanding of U.S. government and company standards related to logistics and sustainment