bswift · 1 day ago
Implementation Discovery Lead
United States
Full-time
Remote
Mid Level
$75K/yr - $85K/yr
3+ years expbswift is a leading benefits administration company that specializes in providing tailored solutions for clients. The Discovery Implementation Lead is responsible for managing the client onboarding experience and ensuring high-quality delivery of services by consulting on best practices and coordinating client needs.
Health CareInformation TechnologySoftware
Responsibilities
Own multiple areas of discovery during implementation, including but not limited to: Benefits Class Matrix, Plan Requirements, Enrollment rules, Digital Experience, Inbound files, Outbound files, Coordination with internal COEs
Proactively consult clients on best practices and serve as a subject matter expert on system and process changes
Research and recommend system enhancements based on client needs; assist Product Managers and Developers in developing enhancement specifications
Collaborate with internal teams to ensure all scoped services have requirements gathered and finalized
Manage client expectations by anticipating issues and establishing realistic timelines
Research, resolve, and respond to client inquiries related to system or process gaps
Continuously refine and improve the discovery process for efficiency
Identify project risks and escalate appropriately
Develop and implement strategies to improve client and broker satisfaction
Stay current with industry trends and recommend improvements to the company’s client service approach
Mentor and coach Implementation Analysts on deliverables
Qualification
Required
Bachelor's degree in business administration or related field
3+ years of client relationship, consulting, or implementation experience
Experience with benefits and implementation processes/methods
Excellent written and verbal communication skills
Proven success developing strong client and broker relationships
Strong customer service orientation
High productivity, reliability, organization, and thoroughness
Ability to work independently and as part of a team
Ability to make timely decisions in a fast‑paced, ambiguous environment
Strong analytical skills and ability to use data strategically
Proactive approach to problem‑solving and process improvement
Advanced MS Excel skills (VLOOKUPs, pivot tables, data summaries)
Proficiency in additional MS Office applications
Willingness to travel as needed
Preferred
Experience in HR technology, benefits administration software, or related SaaS environments
Experience mentoring or training junior team members
Background in process improvement or workflow optimization
Benefits
Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.
Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
Remote first, Office friendly environment! No time to commute? No problem!
Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.
Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.
Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.
Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.
Company
bswift
Bswift is a cloud-based technology that streamlines all aspects of benefits, HR, and payroll administration.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$51.04MKey Investors
Great Hill Partners
2022-11-07Debt Financing· $0.04M
2022-10-03Acquired
2014-04-02Private Equity· $51M
Leadership Team
John Herbst
Chief Legal Officer
Sue Thomson
Chief Growth Officer
Recent News
2025-11-04
Company data provided by crunchbase