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AFL · 2 days ago

Business Operations Analyst

Duncan, SC

Full-time

Hybrid

Entry, Mid Level

2+ years exp

AFL is a leading manufacturer of fiber optic cable and accessories, providing services to major telecom customers. The Business Operations Analyst will be responsible for improving business processes, managing projects, and monitoring performance metrics to enhance operational efficiency and support decision-making.

Enterprise SoftwareManufacturingNetwork SecurityTelecommunicationsWeb HostingWired Telecommunications

Responsibilities

Document, maintain, and improve business processes, templates, and standard operating procedures that support PLM efficiency and consistency

Execute and manage recurring operational tasks to free PLM leadership for strategic initiatives

Support the rollout and adoption of new or improved systems, tools, and workflows to enhance productivity and accuracy

Maintain training materials and job aids for PLMs, ensuring clarity and consistency across systems and processes

Track open actions and follow up to ensure timely completion across Product Management, Engineering, and Sales

Manage assigned projects or workflow improvements from initiation through completion

Serve as an operational extension of leadership for day-to-day project execution, helping teams stay aligned and on schedule

Monitor performance metrics that support process improvements and PLM workload management

Prepare clear summary updates, presentations, dashboards, and visuals to support informed decision-making

Deliver accurate and timely data and insights to enhance visibility, support prioritization, and ensure accountability across multiple concurrent initiatives

Partner closely with internal teams to support key operational deliverables such as quotations, lead-time updates, customer documentation, and contract or submission requirements

Proactively identify and communicate bottlenecks, risks, and insights for review and action

Support customer satisfaction initiatives by ensuring follow-through on commitments and maintaining visibility to high-priority tasks

Communicate proactively with stakeholders to ensure alignment, clarity of expectations, and continuity of workflow

Surface recurring issues or opportunities for improved process efficiency and customer experience

Qualification

Business OperationsProject CoordinationData VisualizationMicrosoft Office SuiteProduct Lifecycle ManagementProactive AttitudeDocumentation SkillsCollaborationOrganizational Skills