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bswift · 1 month ago

Implementation Delivery Lead

United States

Full-time

Remote

Mid Level

$65K/yr - $80K/yr

3+ years exp

bswift is a leading benefits administration company specializing in tailored solutions for clients. The Implementation Delivery Lead is responsible for managing client expectations and leading implementation processes to ensure timely and accurate delivery of services.

Health CareInformation TechnologySoftware

Responsibilities

Serve as a bswift technical and subject matter expert in key meetings, including implementation status meetings and other client discussions throughout the implementation process

Manage client expectations, anticipate issues, and communicate turnaround times with clear and reasonable delivery dates

Consult clients on best practices and act as a subject matter expert for system and process changes needed to achieve project goals

Research and recommend system enhancements based on client needs and assist with developing specifications alongside Product Managers and Developers

Work closely with cross-functional teams to ensure timely and effective delivery of all services

Stay current on industry trends and recommend enhancements to bswift’s client service approaches as needed

Identify project risks and escalate appropriately to the Implementation Lead

Own multiple areas of an implementation, including but not limited to: System configuration, testing, and auditing, COBRA and Direct Bill setup management, Communications, Vendor integrations, Data conversion, Payroll

Coach Implementation Analysts on their deliverables to support team success

Research, troubleshoot, and resolve client inquiries related to system or process gaps

Qualification

Client relationship managementImplementation experienceMS Excel proficiencyBenefits administration systemsTechnical integrationsAnalytical skillsCommunication skillsProblem-solving skillsTeamworkLeadership experience

Required

Bachelor's degree in business administration or related field (required)

3+ years of client relationship and implementation experience (preferably in benefits or healthcare)

Advanced proficiency in MS Excel (VLOOKUPs, pivot tables, data summaries) and working knowledge of MS Office Suite

Strong written and verbal communication skills

Proven ability to build and maintain strong relationships with clients, brokers, and internal stakeholders

Ability to work independently and collaboratively

Strong problem-solving and analytical skills; ability to leverage data for strategy

Ability to make timely decisions in an ambiguous, fast-paced environment

Ability to quickly absorb and interpret complex subject material

High level of productivity, reliability, organization, accuracy, and thoroughness

Strong initiative, resourcefulness, and innovative approach to problem solving

Passion for teamwork and delivering exceptional client service

Willingness to travel as needed

Preferred

Experience with benefits administration systems

Prior mentorship or leadership experience

Experience with technical integrations or HRIS platforms

Benefits

Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.

Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.

Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.

Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.

Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.

Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.