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CAMP · 1 day ago

General Manager - Head of Attraction

Los Angeles, CA (Century City)

Full-time

Onsite

Mid, Senior Level

$80K/yr - $85K/yr

6+ years exp

CAMP is seeking a dynamic full-time General Manager to serve as Head of Attraction for their store located in Century City. This role involves owning the P&L, driving revenue through innovative programming and local marketing, and building a high-performing team to enhance customer experience.

E-CommerceFamilyRetail

Responsibilities

Take full ownership of your store’s profit & loss (P&L), optimizing revenue while managing labor and operational efficiency

Set and execute a local strategy that maximizes sales across ticketed experiences, merchandise, and in-store activities

Develop local programming and events that align with major cultural moments, holidays, and community interests to drive revenue, increase foot traffic and repeat visits

Implement guerrilla marketing, local partnerships, and community-building initiatives to grow brand awareness and bring new families into CAMP

Implement selling strategies to increase conversion and attach rates (getting guests to add more experiences and products to their visit)

Oversee scheduling, inventory management, safety, compliance, and facility upkeep to ensure seamless day-to-day operations

Ensure product selection and displays align with premium visual standards, customer demand and seasonal trends

Own recruitment, training, and development to build a team that delivers on both sales and guest experience goals

Ensure top-tier guest satisfaction, measured through ratings, feedback, repeat visits and referral rates

Drive exceptional customer service by ensuring every team member is meeting their individual sales goals and connecting authentically with guests

Qualification

P&L managementLocal marketingTeam leadershipCustomer serviceSales coachingEntrepreneurial mindsetProblem-solvingAdaptability

Required

Entrepreneurial mindset—you run this business like it's your own

Proven track record of leading a high-performing team in a customer-centric, experiential retail environment

6+ years of store leadership experience, with a history of driving revenue, managing P&L, and executing successful events or programs

Ability to work a flexible schedule, including evenings, weekends, and holidays

Passion for engaging children and families in creative, memorable experiences

Strong skills in people management, sales coaching, and local marketing

Ability to adapt, problem-solve, and thrive in a fast-paced, evolving environment

Must be able to perform duties with or without reasonable accommodations

Ability to stock merchandise from store receiving to shelving; ability to place product, weighing up to 45 pounds, on shelving at various heights, go up and down a ladder

Regularly required to sit, stand, bend, reach, push, pull, lift, carry and walk about the store

Ability to safely operate manual and electrical equipment

Benefits

Medical Coverage & Pharmacy Benefits including virtual doctor visits

Dental & Vision Coverage

Gym Reimbursement

Health Care Flexible Spending Account (FSA)

Dependent Care Flexible Spending Account (FSA)

Life & AD&D Insurance

Long Term Disability

Mass Transit & Commuter Parking Programs

Benefits Concierge: a team of dedicated and experienced employee benefits advocates who are ready to help you and your family with questions

Employee Assistance Program: offers support around Education, Legal and Financial Planning, Career Development, Lifestyle and Fitness Management, Mental Health and Dependent Care

20% off all merchandise at CAMP’s retail stores and CAMP.com

Accrual based PTO policy to use for vacation, personal days, well-being, or an illness

401(k) Plan