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Composites One · 1 month ago

Technical Support Manager

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

Composites One LLC is a company in the advanced composites industry seeking a Technical Support Manager. This role involves supporting technical sales and market development efforts, requiring a strong background in composite materials and processes, as well as the ability to engage with customers and drive growth.

Advanced MaterialsIndustrialManufacturing

Comp. & Benefits

Responsibilities

Develop and manage market segment strategies, programs, and key customer relationships

Act as a technical consultant to align marketing, sales, and segment-specific initiatives

Gather customer requirements and deliver customized technical solutions and support

Create quotes and bids for customized or non-standard products and services

Evaluate customer systems for successful integration of company products

Prepare sales support materials, including proposals, contracts, and SLAs

Introduce, demonstrate, and promote new and existing products and services

Conduct market research and competitive analysis to inform strategy and tactics

Identify new product opportunities using existing technologies

Analyze and optimize market segment program effectiveness

Collaborate with Sales on customer-focused programs to drive ROI and sell-through

Forecast customer needs to support budgeting and program development

Deliver product training to internal teams and customers

Qualification

Advanced Composites ManufacturingClosed Mold ManufacturingComposite Materials KnowledgeTechnical Sales SupportSAPERP SystemsMS Office ProficiencyCustomer EngagementSales Promotion TechniquesTechnical Training