Carrington Holding Company, LLC · 1 day ago
Customer Service Specialist, I
Plano, TX
Full-time
Hybrid
New Grad, Entry Level
$20/hr - $20/hrCarrington Holding Company, LLC is a part of The Carrington Companies, providing integrated mortgage loan servicing assistance. The Customer Service Specialist I will be responsible for delivering excellent customer service by handling inbound and outbound calls regarding existing mortgage loans and resolving customer inquiries in compliance with company policies and regulations.
Financial ServicesReal Estate
Responsibilities
Answer least complex incoming calls, via an Automated Call Distribution system (ACD), from borrowers and third parties with inquiries about existing mortgage loans
Deliver accurate and timely information to callers in a courteous and professional manner, striving for first-call resolution whenever feasible and in compliance with all applicable regulations
Refer more complex or complicated calls to qualified team member
Perform necessary steps to provide call resolution which may include setup and routing of process tasks, email or phone contact with supporting departments
Track, follow-up and complete customer call backs to ensure inquiry resolution
Collect payments whenever necessary and appropriate
Document call details, such as nature of call, customer comments, follow-up dates, etc., in mortgage servicing system
Qualification
Required
High school diploma or equivalent work experience
Ability to add, subtract, multiply, and divide and to record, balance, and check results for accuracy
Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly
Preferred
Knowledge of Fair Debt Collection Practices Act preferred
Knowledge of relevant and industry-specific computer software packages preferred
Basic negotiation skills
Ability to understand problems and to collaborate and explore alternative solutions
Ability to make decisions that have moderate impact on the immediate work unit
Customer service/call center experience preferred, but not required
Banking, Mortgage/Loan Servicing industry experience preferred, but not required
Bi-Lingual (Spanish) skillset preferred
Benefits
Comprehensive healthcare plans for you and your family.
Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
Customized training programs to help you advance your career.
Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
Educational Reimbursement.
Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates.
Company
Carrington Holding Company, LLC
Carrington Holding Company, LLC is a financial service provider for mortgages, asset management, real estate.
Founded in 2003
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Aman Marwah, MBA
Division Chief Financial Officer
Melissa Witte
VP ESCROW ADMINISTRATION
Recent News
2025-11-04
2025-11-01
2024-04-26
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