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SRC · 1 day ago

Product Support Engineer

Syracuse, NY

Full-time

Onsite

Mid Level

$78K/yr - $86K/yr

4+ years exp

SRCTec, LLC is a company that designs, manufactures, and supports advanced radar and sensor systems. The Product Support Engineer will provide high-quality technical support, conduct training, and collaborate with customers to ensure successful product deployment and usability.

ConsultingInformation TechnologyLegal TechNon Profit

Work & Life Balance

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Conduct field training and service support at customer and SRCTec locations, both domestically and internationally, often as a solo or lead engineer

Collaborate closely with customers and end users to define and document requirements, working with internal teams to deliver tailored solutions that meet quality, cost, and schedule goals

Thrive in a collaborative, customer-focused engineering culture, contributing to team efforts to enhance product usability and sustainment

Lead product demonstrations and test events at local and remote test ranges to support business development, engineering analysis, and internal programs

Respond promptly to customer operational needs, including last-minute travel to potentially austere field sites

Perform advanced troubleshooting, system/sub-system analysis, and component-level diagnostics to support depot repair and manufacturing activities

Provide technical expertise to engineering, quality, configuration management, and subcontract teams to ensure seamless operations

Support proposal development by providing technical responses to RFIs, RFPs, RFQs, basis of estimates (BoEs), and rough order of magnitudes (ROMs)

Develop and document detailed test plans, technical performance assessments, and after-action reports to drive continuous improvement

Develop and maintain an understanding of LCM workflow activities and applicable government standards for in-track tasks

Qualification

Technical supportRadar systems experienceTest equipment proficiencyTechnical training deliveryElectronic schematics interpretationTCP/IP networkingCommunicationTime managementTeam collaboration

Required

Associate's degree, vocational certification, or military experience in a logistics-relevant field with 4+ years of logistics-related experience, or Bachelor's degree in a logistics-related field with 2+ years of work experience (equivalent combination of education, training, and experience considered, such as experience with radar, RF-based, communication, or navigation systems)

Proficiency with test equipment such as multimeters, network analyzers, spectrum analyzers, signal generators, and oscilloscopes to diagnose electrical and electronic system issues

Ability to interpret electronic schematics, mechanical drawings, test/assembly instructions, specifications, and engineering documentation with accuracy

Ability to synthesize technical product knowledge and customer field experience to assist the development of technical manuals and training material content

Excellent written and verbal communication skills, paired with a customer-centric approach to service

Ability to lift, move, and walk with a minimum of 50 pounds, climb towers, and tolerate long flights and periodic long workdays

Advanced computer skills, including MS Office suite, and a firm understanding of TCP/IP networking

Willingness to travel up to 30% (domestic and international), including potential extended assignments at military or customer locations in austere environments (desert, arctic, or other extreme conditions) with associated environmental and biological hazards

Ability to obtain a U.S. passport and DoD security clearance