NVA General Practice · 1 day ago
Customer Service Representative II
Sumner, WA
Full-time
Onsite
Mid Level
$17/hr - $21/hr
3+ years expNVA General Practice is a veterinary service provider, and they are seeking a Customer Service Representative II to support client services within their hospital team. The role involves overseeing the Receptionist staff, ensuring quality care for clients and patients, and managing various operational tasks to maintain a smooth workflow.
HospitalMedicalPetVeterinary
Responsibilities
Performs all duties of a CSR, including answering incoming calls, managing GP schedule, and handling incoming Emergency patients
Works with CSR Staff to ensure that all clients/patients are receiving quality care while maintaining a smooth flow of hospital operations
Every client/patient is being added to EzyVet correctly, and verification of email and phone numbers are being conducted
Every client / patient is being added to the correct whiteboard in Smartflow in a timely manner
Demonstrates and reinforces the highest level of client service
Resolves client issues and escalations, and works with CSR Manager to ensure appropriate follow up is had
Responsible for verifying the accuracy of logged cash transactions and ensuring staff is properly trained on cash management protocols
Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues
Conducts self with the highest level of professionalism and discretion in regards to private information or coaching conversations
Must be able to work from a seated position for extended periods of time. The constant use of desktop computer and phone or headset is required
Occasionally must be able to assist clients into the building by either carrying pets or leading pets on a leash
Position may require walking, standing or climbing stairs throughout the shift
Qualification
Required
Must have 3 years Customer Service experience
Manage time and tasks appropriately and remain flexible with assigned duties
Excellent communication skills
Ability to work effectively in a fast-paced environment
Takes personal accountability for mistakes, errors in judgement, and professionalism
Able to take feedback on performance and correct behaviors or mistakes in the future
Demonstrable skills with complex problem solving, active listening, critical thinking, time management and decision making skills that are aligned with hospital policy, client and patient interest, and staff experience
Ability to effectively handle and control upset clients
Basic computer skills i.e. Microsoft Office suite
Must be able to handle the physical and emotional aspect of work in a veterinary hospital environment
Commitment to ongoing educational development and growth
Model a professional and courteous manner with staff and clients
Treats all staff and clients with respect, even in moments of high emotion or stress
Preferred
Previous practice management software knowledge
Benefits
Medical, Vision, Dental insurance
401(k)
Health Savings Account
Paid time off
Employee discounts
Company
NVA General Practice
At NVA General Practice, we’re on a mission to give every pet their best life.
10001+ employees
H1B Sponsorship
NVA General Practice has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (6)
2022 (3)
2021 (6)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$128MKey Investors
OMERS Private EquitySummit Partners
2019-06-17Acquired
2017-07-07Private Equity
2007-05-01Private Equity· $128M
Leadership Team
John Bruno
Chief Executive Officer
Recent News
Morningstar.com
2025-11-11
Company data provided by crunchbase