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Rackson Restaurants · 3 weeks ago

Internal Restaurant Shift Leader

Portland, CT

Full-time

Onsite

New Grad, Entry Level

$17/hr - $19/hr

Rackson Restaurants is recognized as one of the top QSR operators in the US with a strong growth strategy and a commitment to values-based leadership. The Internal Restaurant Shift Leader oversees all restaurant activities during their shift, ensuring smooth store operations, exceptional guest service, and adherence to company standards.

Restaurants

Responsibilities

Demonstrates self-awareness and ability to motivate self and others

Proactively seeks and accepts feedback

Understands the impact of job responsibilities on Guests, Team, and Restaurant Operations

Ensures adherence to brand standards for service, food quality, and safety

Creates a supportive environment for team members to excel

Interacts with guests and resolves concerns promptly and effectively

Treats employees with respect and recognition

Manages sales and labor tracking within Rackson systems

Ensures cash handling procedures are followed by others

Adheres to food and cash control guidelines

Maintains cleanliness, maintenance, and service standards to uphold brand image

Plans and executes shift operations efficiently

Follows company guidelines for cost control and resource utilization

Leads with empathy, fairness, and a focus on teamwork

Identifies and develops talent for future roles

Applies financial understanding to improve business decisions

Manages shift activities for operational excellence

Ensures compliance with labor laws and regulations

Supports the success of the business hands-on as needed, whether by preparing food, serving guests, cleaning the store, or other duties

Other duties as assigned

Qualification

Fast food experienceCash managementLeadership skillsBilingual communicationPOS systemsTeam motivationCustomer serviceConflict resolution

Required

Must be at least 18 years of age

High school diploma or equivalent restaurant management experience

Previous fast food restaurant experience required

Communication in English is required

Fundamental requirements include reading, writing, math, and computer/POS skills

Strong leadership skills, including leading by example and remaining calm and professional in challenging situations

Ability to handle confidential information with discretion, looping in the right stakeholders for support when needed

Willingness to learn all areas of restaurant operations & work multiple stations

Ability to display positive attitude and a genuine desire to make others happy and serve one another

Ability to treat others with respect and care

Self-motivated and action-oriented

Attitude that embraces learning

Willing to admit when you made a mistake, take accountability, and fix the issue

Prompt and regular attendance on assigned shifts - dependable and reliable

Must have reliable transportation to work and to company outside events / meetings

Must be available and willing to work a variety of days/times including weekends, evenings, and holidays

Physical Requirements: Lift, move, carry, and stack cartons up to 50 pounds from various heights to/from shelves. Stand for long periods of time. Frequently squat or stoop to reach items on low shelves or off the floor. Routinely reach overhead, forward, and underneath shelves, counter, tables, and kitchen equipment. Requires frequent motions of bending, wiping, sweeping, and mopping. Frequent exposure to fluctuating temperatures in areas such as cooler, freezer, and cooking sections of the restaurant. Hazards include, but not limited to, slipping, tripping, burns, cuts, abrasions, and falls

Preferred

Spanish comprehension helpful

Strong communication skills, including verbal communication in Spanish and/or English

Benefits

401(k) with company match

Medical, dental, vision Insurance

Paid time off

Ongoing career and leadership development

Scholarship opportunities

People-first culture

Authentic, values-based leadership

Company

Rackson Restaurants

Rackson Restaurants is a franchisee of quick service restaurants operating locations in the states of Connecticut, New York, New Jersey, Pennsylvania, Maryland, and Delaware.

Founded in 2013