IT Support Specialist II jobs in United States
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Ursa Major · 1 month ago

IT Support Specialist II

positionBerthoud, CO
timeFull-time
remoteOnsite
seniorityMid Level
money$67K/yr - $84K/yr
date3+ years exp

Ursa Major is a company focused on revolutionizing aerospace and defense through high-performance propulsion systems. The IT Support Specialist II will support the Information Services team, providing desktop support, managing helpdesk tickets, and improving IT infrastructure to enhance overall efficiency and customer satisfaction.

AerospaceNational SecuritySatellite CommunicationSpace Travel
badNo H1BnoteSecurity Clearance RequirednoteU.S. Citizen Onlynote

Responsibilities

Provide world class desktop support to all Ursa employees
Triage and manage helpdesk tickets via our IT Support portal (Jira Service Management)
Troubleshoot and diagnose problems, escalating them as necessary to tier II support
Manage and deploy software via Microsoft Intune and the Microsoft Company Portal App
Setup and deploy new hire / replacement equipment
Manage and track IT assets
Manage user accounts using Microsoft Office 365
Manage user permissions in Microsoft Azure and Microsoft SharePoint Online
Work on IT projects to help improve internal infrastructure as requested
Maintain support documentation and publish knowledgebase articles
Work with IT management to develop strategies to improve helpdesk efficiency and customer satisfaction

Qualification

Helpdesk supportMicrosoft IntuneMicrosoft Office 365Microsoft AzureJira Service ManagementDesktop supportEagerness to learnTeam collaborationProblem-solvingEffective communication

Required

3+ years' experience in helpdesk / desktop support
Ability to work onsite in both Berthoud, CO and Broomfield, CO
Comfortable working in fast-paced, startup environment
Demonstrated success as project or team lead
Experience communicating effectively in writing and orally
Ability to break down complex problems into simple explanations
Ability to work with various teams from multiple disciplines on time sensitive issues with the ability to prioritize items as necessary
Eagerness to learn and willingness to take on problems without hesitation

Preferred

Familiarity with datacenter environments and basic network skills is a plus
Familiarity working in a Microsoft Office 365 and Microsoft Azure Government cloud-based environment preferred

Benefits

Unlimited PTO - Vacation, Sick, Personal, and Bereavement
Paid Parental and Adoptive Leave
Medical, Dental and Vision Insurance
Tax Advantage Accounts (HSA/FSA)
Employer Paid Short and Long Term Disability, Basic Life, AD&D
Additional Benefit Options Including Voluntary Life and Emergency Medical Transport
EAP Program
Retirement Savings Plan - Traditional 401(k) and a Roth 401(k)
Equity Grants in the Company

Company

Ursa Major

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Ursa Major is an aerospace and defense company that provides a propulsion system for space launch, hypersonics, and national security.
dateFounded in 2015
location
Berthoud, Colorado, USA
people-size201-500 employees
web-link
https://www.ursamajor.com

Funding

Current Stage
Late Stage
Total Funding
$434.33M
Key Investors
Eclipse VenturesExplorer 1 FundBlackRock
2025-11-18Series E· $100M
2025-11-18Debt Financing· $50M
2024-09-19Grant· $12.5M

Leadership Team

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Daniel Jablonsky
Chairman and CEO
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Recent News

PR Newswire
Ursa Major Announces Partnership with Teledyne Brown Engineering for Contract to Enhance Hypersonic Missile Defense Systems
2026-01-09
Denver Post
Rocket maker receives largest single job incentive award in Colorado history
2025-12-19
alleywatch.com
The Weekly Notable Startup Funding Report: 11/24/25
2025-11-24
Company data provided by crunchbase