Ocean Network Express North America · 1 day ago
Analyst, IT Support
Lombard, IL
Full-time
Hybrid
Mid Level
$40K/yr - $60K/yr
3+ years expOcean Network Express is a global container carrier company, and they are seeking an Analyst for IT Support to assist users by resolving technical issues and implementing solutions. The role involves providing both first and second level support, collaborating with internal customers, and managing various IT projects.
Transportation/Trucking/Railroad
Responsibilities
Provide first and second level support for a variety of hardware and software issues for 900+ users in the USA and Canada
Identify, research and resolve technical problems
Support activities including problem recognition, research, isolation, resolution and follow-up with affected parties
Document and record problem information gathering and resolution steps in a consistent and organized manner using the company’s Service Now system
Perform IT operational and maintenance tasks, as assigned
Perform audits and documentation for IT inventory (hardware and software) and system access
Responsible for user registration and role setting for business systems
Manage projects and other work, as assigned
Prepare RFP's, bid proposals, contracts, scope of work reports, other documentation for IT projects and efforts
Setup and Configure ONE Voice software, Contact Center Software, Google Workspace Enterprise Account, and Smartphones
Troubleshoot VPN, Printers, MS Windows, third-party hardware and software, and virus removal
Manage and execute clear communication of all issues, outages, and breakages to the business, Tier 2 support, and internal/external development teams
Deploy and administer technology solutions
Collaborate with Global and other regional technology teams for solutions
Qualification
Required
2+ years of modern systems management
2+ years of application and cloud service management
3+ years of desktop and application IT Support
3+ years customer service experience in IT Support
Bachelor's Degree or equivalent experience
Work experience demonstrating innovative solutions and the ability to multitask, high level of verbal and written communication skills, analytical skills, and team-player outlook
Highly motivated with the ability to work independently and as part of a team
Ability to evaluate data, analyze, and problem solve
Very strong communication and collaborative skills. Must be able to communicate and interact effectively with individuals across departments and across all levels, from staff to senior management
Strong knowledge of supporting Windows 10 and 11 Laptops, iOS products, Android products, and Chromebooks
Working knowledge of Google Workspace Enterprise or demonstrate a willingness to learn
Experience with and understanding of networking, SD-Wan, IT Security, and modern IT Service Management
Some travel and flexibility in work hours is required
Ability to take part in on-call rotation is required
Benefits
Total rewards package including medical, dental, vision, life insurance, short-term and long-term disability, 401K plan
Company
Ocean Network Express North America
ONE (Ocean Network Express Pte.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase