Customer Success Manager - USA - M/F/D jobs in United States
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Potions · 1 month ago

Customer Success Manager - USA - M/F/D

positionUtica-Rome Area
timeFull-time
remoteOnsite
seniorityMid Level
date3+ years exp

AB Tasty is a global leader in AI-powered experience solutions, dedicated to helping brands enhance their digital experiences. The Customer Success Manager will empower clients by providing strategic guidance and product expertise, ensuring they effectively utilize AB Tasty’s suite of products to achieve their optimization goals.

Digital MarketingE-CommerceInternet

Responsibilities

Build and maintain strong, trusted relationships with key stakeholders across clients
Understand client goals and challenges to provide tailored guidance and drive measurable business outcomes
Lead onboarding and adoption of AB Tasty’s platform, helping clients unlock value quickly and effectively
Develop deep expertise across multiple AB Tasty products, staying informed on industry trends to advise clients strategically
Identify risks and opportunities, partnering with Key Account Managers to support client growth, success, and product expansion
Showcase platform features and best practices to help clients maximize results and demonstrate the impact of their optimization programs
Capture client feedback and insights to influence internal teams and improve both product and experience
Collaborate closely with Engineering, Product, and Support teams to ensure seamless client experiences and effective technical guidance
Serve as the go-to partner for helping clients realize the full potential and ROI of their digital optimization programs

Qualification

Client-facing SaaS experienceDigital optimization expertiseTechnical communication skillsHTMLCSSJavaScriptUX design experienceCollaboration tools proficiencyConsultative mindsetPassion for client successOrganizational skillsActive listening

Required

3+ years in a client-facing SaaS or digital optimization role, helping clients adopt technology and drive measurable outcomes
Strong organizational skills and ability to manage multiple clients and priorities
Consultative, client-focused mindset with confidence engaging decision-makers (VPs, Heads of Marketing, Product Managers, Engineers)
Excellent communication and active listening, strong ability to translate technical concepts for both technical and non-technical stakeholders
Basic knowledge of how websites work including HTML, CSS, and JavaScript; bonus for familiarity with React, Vue.js, Server-Side Rendering, SPA, APIs, or SDKs
Interest or experience in UX design, analytics, e-commerce, and/or customer experience optimization
Experience in global or remote teams and collaborating across multiple internal functions (Sales, Engineering, Product, Marketing, Support)
Passion for helping clients maximize platform value, drive impact, and champion customer-centric improvements

Benefits

Make a real impact: directly influence our success and be a player in the company's growth
Ownership & autonomy: we believe in trust - no micromanagement, just the freedom to excel and take charge of your own journey
International culture: collaborate with a diverse, global team across 8 countries
Accelerate your career: we offer vast opportunities for professional development, education, and upward mobility

Company

Potions

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Potions develops data analysis solutions for e-commerce websites.
dateFounded in 2018
location
Rouen, Haute-Normandie, FRA
people-size11-50 employees
web-link
https://get-potions.com/

Funding

Current Stage
Early Stage
Total Funding
$1.57M
Key Investors
SIDE Capital
2021-04-19Seed· $1.57M

Recent News

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Company data provided by crunchbase