Apply on Employer Site

Glossier, Inc. · 5 hours ago

Associate Store Director, Dallas

Dallas, TX

Full-time

Onsite

Mid Level

3+ years exp

Glossier is a people-powered beauty ecosystem that is seeking an Associate Store Director to lead and inspire a team while providing exceptional customer experiences. The role involves driving a people-first culture, supporting talent acquisition, and ensuring operational excellence to meet business objectives.

B2CBeautyConsumer GoodsFashion

Responsibilities

Drive a culture anchored in our people-first employee experience philosophy rooted in authenticity, integrity, inclusion, equity, and empathy

Deeply understand, model, and coach Glossier’s mission, vision and values: Devoted to the Customer, Inclusive, Curious, Courageous, and Discerning

Partner with the store’s leadership team and HR Generalist to drive an inclusive and equitable talent acquisition strategy, and actively work in building a continuous candidate pipeline

Develop and empower the store’s team by providing effective and frequent coaching, feedback, recognition and encouragement

Support an inclusive and equitable work environment and uphold our Code of Conduct and commitment to a work environment that is free from discrimination, harassment, bullying, and intimidation

Support the efforts of creating a culture of clear and open communication with your team, ensuring all team members are equipped with information they need to thrive and effectively share feedback, ideas, and concerns

Support and drive the store’s recognition initiatives, in partnership with the HR Generalist, fostering a work environment of collaboration, camaraderie, and fun— joy is our language!

Serve as a deeply knowledgeable advocate for our product philosophy and portfolio, and inspiring and coaching your team to facilitate customer-led discovery journeys

Identify areas of potential growth within your teams and coach accordingly to strengthen and further develop these in alignment to core competencies and performance expectations

Promote, participate, and drive the completion rate of all Glossier training initiatives

Model and coach Glossier’s customer experience principles, ensuring consistently memorable and inspiring customer experiences

Develop and support a culture of accountability for expected service levels, coaching to performance standards, maintaining a constant presence on the floor and facilitating ongoing and constructive feedback

Support the testing and implementation of new customer experiences in collaboration with HQ teams to innovate on the Glossier retail experience

Identify key customer trends and requests; communicate effectively to Store Director and relevant corporate partners to support continuous improvement and innovation of the Glossier retail experience and product assortment

Monitor and analyze customer feedback, working with your Store Director and fellow Associate Store Directors to develop and implement customer experience strategies

Spend at least 60% of your time throughout the week on the sales floor, working directly with customers and your team, working at least 3-4 Manager on Duty (MOD) shifts per week

Analyze business results, in partnership with the Store Director, to identify strategies to improve overall store operations and drive results

Create effective and strategic team schedules to support the customer experience and meet payroll targets

Develop operational knowledge and ultimate mastery of the assigned Division of Responsibility (DOR). The assigned DOR can be one of the following: Product (the product knowledge champion at the store, supporting the team’s efforts in becoming well-versed in the entire product assortment and new launches and provides support to all product training initiatives); Customer Experience (the coach on the fulfillment of Glossier’s service fundamentals in providing magical and memorable experiences to our customers); Logistics (the go-to expert on all inventory logistics, overseeing the efficient flow of inventory into the store, and serves as the store’s Safety Captain); Visual Merchandising (responsible for the adherence of all visual merchandising standards); Operations (owns the operational processes of the store, managing supplies and equipment, and serves as the retail tech subject matter expert); or Partnerships & Facilities (maintains close connectivity with corporate teams, ensuring there are direct lines of productive communication and collaboration between the store team and company headquarters partners). After a defined period of time, Associate Store Directors will rotate DORs to facilitate well-rounded expertise in all areas of the operation

Serve as the store’s champion within the assigned Division of Responsibility, developing and executing specific initiatives that will help drive a more efficient operation in performing to business objectives and goals

Participate in the management of the store’s budgets, in partnership with the Store Director, to ensure operational SOPs are followed consistently in order to support customer, team, business, and compliance goals

Deliver on Glossier’s unique retail experience philosophy, optimizing first and foremost for excellence in customer experience, and in turn driving the operational and financial results that follow

Qualification

Customer ExperienceOperational EfficiencyTeam LeadershipPeople-First CultureCommunication SkillsEmpathyPassion for BeautyExperience in RetailFlexible Schedule

Required

3+ years of experience leading teams in a fast-paced retail or hospitality environment

Demonstrated experience in growing highly capable, diverse teams and investing deeply in the development of managers and team members

Experience in promoting a people-first employee culture, fostering an engaging, welcoming, and inclusive environment

Demonstrated ability to employ outstanding communication practices that are ongoing, clear, and structured, promoting transparency, accountability, and understanding of performance and business expectations

Proven ability to motivate and inspire teams, maintaining high levels of engagement and strong employee morale

Demonstrated ability to show empathy and understanding while still driving action

Desire and willingness to roll up your sleeves and jump in when the situation requires it

Track record of delivering measurable financial, operational, and customer experience results

Ability to make difficult tradeoffs, balancing short- and long-term objectives in pursuit of business vision and goals

Passion for building exceptional, detail-oriented, customer and employee experiences

Passion for beauty as a conduit for connection and personal narrative; excitement for creating environments and experiences that celebrate everyone's unique beauty journey

Ability to work a flexible schedule, including evenings, weekends, and holidays required