Intero Real Estate Services · 2 months ago
IT Field Technician
Chicago, Illinois, United States
Full-time
Onsite
Mid Level
$28.85/hr - $36.54/hr
3+ years expIntero Real Estate Services is seeking an IT Field Technician to perform monitoring and operational duties on technology applications and systems. The role involves providing technical support, managing corporate desktop applications, and ensuring the security of the IT environment.
Building MaterialE-CommerceReal EstateRetail
Responsibilities
Perform technical tasks such as installing, configuring, maintaining, troubleshooting, and repairing of desktop hardware, software, Wi-Fi, printers, related peripherals, mobile devices, videoconference equipment, etc. (35-40%)
Provide high level support to internal teams (service desk, HomeServices IT, etc.) and develop processes for escalating appropriate issues
Follow the standard operating procedures to appropriately provide technical support to troubleshoot and resolve supported issues (network circuit outage, server down, etc.)
Install, maintain, upgrade and relocate PCs, related equipment and software and maintain inventory of computer hardware and software. May perform evaluation on other office equipment prior to calling an outside vendor
Recommend modifications for product and equipment improvement based on results or information obtained in the field; perform repairs and maintenance as required
Recommend purchase and upgrade of PC equipment and software, as needed
Perform technical diagnosis and troubleshooting for users with hardware, software, and connectivity issues. Identify, prioritize and resolve end user technical problems and questions
Manage support functions within Active Directory, Azure Active Directory, Exchange, O365 admin center, etc. (10-15%)
Manage and support other corporate desktop applications such as VPN, Multi-Factor Authentication, SSO, etc. (10-15%)
Identify and respond to security threats in the environment and assist with any remediation. (5-10%)
Create and document policies and procedures. Document and track troubleshooting steps, incident solutions and support requests. (5-10%)
Provide assistance for network, application, and/or production onsite systems. (5-10%)
Perform various audits including asset management, deletion of devices from Microsoft Intune, Microsoft Endpoint Manager, and other inventory tracking software. (5-10%)
Perform any additional responsibilities as requested or assigned. (0-5%)
Qualification
Required
Associate's degree in business or computer science; or equivalent related work experience
3+ years related experience in a functional/technical area, including experience gathering requirements and writing specifications
Working knowledge of software development methodologies and specialized analysis, design and testing tools
Excellent oral and written communication skills
Highly effective interpersonal skills and customer relationship skills
Effective analytical and problem solving skills
Ability to prioritize and handle multiple projects concurrently
Ability to be self-directed and self-motivated
Work outside of core business hours required one or two nights a week, and flexibility to perform other after hours work as needed
Travel may be required
Preferred
Project coordination experience strongly preferred
A+, Net+ and Security+ certifications preferred
Benefits
Medical
Health Savings Account
Dental
Vision
Life Insurance
Paid Vacation (PTO)
401(k) with employer match
Flexible Spending Account
Employee Assistance Program (EAP)
Company
Intero Real Estate Services
Intero sells more homes than any other company in our market. That means more experience behind every sale, including yours.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Derek Overbey
Vice President Marketing
Recent News
2025-06-25
HousingWire.com
2025-05-08
Company data provided by crunchbase