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alliantgroup · 1 month ago

Client Account Services Account Manager

Houston, TX

Full-time

Onsite

Entry, Mid Level

1+ years exp

alliantgroup is a national premier consulting firm focused on providing solutions to help businesses transform and thrive. The Client Account Services Account Manager will build and maintain strong relationships with clients, serve as the main point of contact, and collaborate with the India team on hiring and client placements.

AccountingFinancial ServicesManagement Consulting

Responsibilities

Act as the primary liaison and serve as the main point of contact for CAS client inquires and issues

Build strong, strategic relationships with clients to better understand their business needs as to recognize further opportunities for alliant to support these clients (for example, collaborating with Enterprise Sales to explore if there are any Managed Services opportunities)

Analyze client hiring needs, coordinate with India recruitment teams and ensure successful placement and onboarding

Negotiate contracts and agreements to maximize profitability while maintaining service level standards

Quickly address and resolve operational issues, employees’ concerns, and other challenges that arise for the client

Track key performance metrics, prepare sales reports, and provide insights to improve the overall client experience and alliant Talent delivery of services

Identify opportunities to expand business offerings to existing clients, ensuring their long-term satisfaction and continued partnership

Qualification

Client-focused approachMicrosoft Office SuiteProject management skillsRecruiting experienceSales experienceAccount management experienceHandle escalated situationsReceptiveness to feedbackCommunication skillsInterpersonal skillsRelationship-building skillsProblem-solving mindset