Grata · 1 week ago
Relationship Manager- Grata
New York, NY
Full-time
Hybrid
Mid Level
$83K/yr - $142K/yr
3+ years expGrata is the leading private market dealmaking platform, making it easy to find, research, and engage with private companies. The Relationship Manager will be responsible for ensuring high levels of customer satisfaction and driving customer ROI, becoming a trusted advisor to clients and focusing on commercial success across accounts.
Artificial Intelligence (AI)B2BMachine LearningSaaSSearch Engine
Responsibilities
Combine commercial and engagement strategies throughout each client’s annual life cycle to achieve consistent growth in your book. Your north star metric will be your book’s NRR
Perform initial onboarding of accounts, ensuring strong adoption and ongoing engagement throughout the customer’s lifetime
Serve as the primary contact for customers to resolve questions over email/phone, perform periodic customer success reviews that confirm satisfaction, resolve issues and bugs with the help of the Product and Engineering teams, and expand Grata use throughout the account
Grow your revenue base by maximizing account retention as well as renewal and upgrade revenue through increased product adoption, cross sales of new product modules, and increased user counts
Maintain strong relationships with customers across varied personas: users, champions and decision makers measured through engagement scores, NPS, and recorded customer feedback
Proactively identify account risks and drive churn mitigation strategies, bringing together the appropriate team members from within Grata to achieve consistently high client health scores
Qualification
Required
3-5 years of experience in a customer-facing role, with commercial experience managing renewals and upsells
Proven proficiency engaging directly with customers and working independently
Innovative, persuasive, creative, and have a genuine curiosity in their clients' business
Goal and results-oriented, optimistic and smart, with a value-added mindset
Proactive approach to the role and the ability to adapt to change
Experience developing and delivering value added communications including the ROI Grata delivers
Demonstrable success identifying and forecasting risk as well as growth opportunities within your book of business
Confident, high energy, self-motivated, and a true team player
Well-organized, with a high attention to detail, resourceful problem solver and can manage multiple work streams
A track record of exceeding target KPIs including but not limited to: renewal %, upsell %, monthly active usage, and NPS
Embrace our values: thoughtful, selfless, and responsive
Benefits
Health insurance (medical, dental, vision)
A retirement savings plan
Paid time off
Other employee benefits
Company
Grata
Grata is a business-to-business search engine for finding and targeting private companies.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$34.5MKey Investors
Craft VenturesBling Capital
2025-06-03Acquired
2022-02-22Series A· $25M
2021-04-06Seed· $6.3M
Leadership Team
Andrew Bocskocsky
Co-Founder, CEO
Recent News
Navatar Group, Inc.
2025-10-16
The European Financial Review
2025-09-02
2025-08-08
Company data provided by crunchbase