Cumberland Farms · 1 month ago
Implementation Manager
Westborough, MA
Full-time
Onsite
Mid, Senior Level
$65K/yr - $87K/yr
2+ years expCumberland Farms is a leading convenience retailer and a member of the EG America family of brands. The Implementation Manager will drive the rollout of new programs and operational tools, ensuring smooth store operations and effective resource allocation while serving as a key liaison between various teams and leadership.
E-CommerceFood and BeverageHospitalityRetail
Responsibilities
Lead the full lifecycle of project rollouts, including planning, scheduling, coordination, and stakeholder communication
Develop and maintain store operating standards, policies, and procedures that support consistent execution across all locations
Design and maintain exception-based tools to help Store Managers, DMs, ROMs, and DVPs manage their business units effectively
Develop and implement Standard Operating Procedures (SOPs) for new programs, concepts, or initiatives
Oversight of Quorso initiatives, the Retail Manager Advisory Council, Mystery Shop and ad hoc reporting, Operations Manual updates and critical administrative functions
Provide Retail Operations expertise to guide project design and ensure initiatives meet field needs
Participate in project testing within lab environments to validate readiness for rollout
Take ownership of projects from initiation to deployment, ensuring on-time delivery and adherence to quality standards
Maintain and manage Smartsheet databases as needed to track project progress and performance metrics
Partner with cross-functional teams to identify risks, solve challenges, and drive continuous improvement
Must be able to perform the essential functions of this position with or without reasonable accommodation
Qualification
Required
Associates in Business, Marketing or equivalent combination of education and experience
2 years of experience in retail operations, project management, or implementation roles
Proven experience in project management, operations, or implementation roles
Strong leadership skills with the ability to influence cross-functional teams and stakeholders
Excellent organizational, communication, and problem-solving skills
Ability to manage multiple projects simultaneously in a fast-paced environment
Proficiency with project management tools (Smartsheet, MS Office, or similar)
Project Management Certification
Ability to analyze problems and create solutions
Effective Communication (verbal and written)
Strong computer skills, high level knowledge of Excel, PDI, Oracle
Self-starter. Ability to multitask and lead several projects at one time
Attention to detail and the ability to meet deadlines
Proficiency with Microsoft Office Applications
Preferred
Bachelor's Degree in Business, Operations Management, or related field
4 years of experience in retail operations, project management, or implementation roles
Experience in retail operations or multi-unit management
Familiarity with SOP development, operational standards, and exception-based tools
Track record of leading successful organizational initiatives and process improvements
Benefits
Competitive Wages
Work today, get paid tomorrow through our earned wage access program
Paid Time Off
Medical/Health/Dental Coverage
401K with Company Match
Team Member Discounts
Tuition Reimbursement
Employee Assistance Program
Health Savings Account
Company Spirit Days
Employee recognition and awards
And much more!
Company
Cumberland Farms
Cumberland Farms, Inc. operates as a convenience store/petroleum marketer. It also purchases, sells, leases.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Joseph Petrowski
CEO
Recent News
Seattle TechFlash
2025-05-29
Albany Business Review
2025-02-25
Boston Herald
2025-01-17
Company data provided by crunchbase