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Walden Security · 1 month ago

Central Technology Center - 3rd Shift Operator, Full-Time

Chattanooga, TN

Full-time

Onsite

Entry Level

$17/hr - $17/hr

1+ years exp

Walden Security is a dynamic and fast-growing security company seeking a 3rd Shift Operator. The role involves monitoring alarms and video equipment, coordinating responses to incidents, and providing assistance to employees and guests while ensuring the safety and security of the premises.

Information TechnologySecurity

Responsibilities

The CTC Operator 1 is responsible for monitoring various tools to assist in identifying threats and/or risks to the organization

The CTC Operator 1 will coordinate response to life safety incidents (medical, safety, natural disasters, etc.) and dispatch security officers, CRT, facilities, police, fire, and EMS personnel as required via telephone, radio and/or software systems provided by Walden Security

The CTC Operator 1 maintains various records of communications and events

Able to manage and handle situations of a sensitive nature and maintain the company's confidentiality and information security practices (personnel issues, investigations, public relations incidents, emergency personnel contact information, etc.)

Conduct investigative video reviews and report findings; Assist in conducting investigations and update requestors promptly

Properly document all reported incidents, notifying appropriate parties for information, escalation, or other business-required actions

Ensure all systems within the CTC are functioning properly and report deficiencies as necessary

Coordinate the response of on-site security personnel utilizing surveillance tools equipped with intrusion detection to identify individuals in restricted areas

Proactively monitor developments of extreme or adverse atmospheric conditions such as hurricanes, tornadoes, floods, blizzards, severe thunderstorms, and other weather phenomena that can cause damage, disruption, or threats to life and property

In the event of an ongoing police or fire emergency in proximity to an asset, you will be expected to promptly collect real-time information and alert the relevant offices or employees affected

Maintain situational awareness during planned and unplanned civil demonstrations near assets, identifying signs of unruly behavior or clashes with external security forces using news sources and subscribed intelligence tools

Manage and prioritize employee security concerns through email, phone, and internal messaging platforms to ensure efficient support and resolution of requests

Strong understanding and troubleshooting capabilities for CCTV, Physical Access Control, and various Security Software Platforms utilized by the organization

Must be detail-oriented, organized with the ability to multitask in a fast-paced, deadline-oriented environment

Ability to analyze problems, identify causes, and implement results-oriented solutions

Excellent organizational and time management skills

Must possess strong computer skills with a high proficiency in the Microsoft workspace and an ability to find information fast

A professional demeanor, along with excellent customer service skills

Ability to work independently while also being a team player

Excellent verbal and written communication skills in English. Fluency in other languages is a plus

Conduct routine alarm testing and remote audits

Maintain daily logs and prepare and provide reports as required

Analytical mindset with the ability to identify and escalate critical issues

Position requires sitting and screen exposure for extended periods

Qualification

CCTV troubleshootingAlarm monitoringSecurity software proficiencyCustomer service experienceCrisis management experienceCommunication skillsAnalytical mindsetProfessional demeanorDependabilityEthicsSafetySecurity awarenessProblem solvingOrganizational skillsTeam playerDetail-orientedTime managementWritten communicationVerbal communicationAdaptability

Required

High School diploma or General Education Degree (GED)

Minimum of 18 years of age

Ability to pass a criminal background check and drug test

Minimum of 1 year of customer service experience

Requires a year of related experience in any of the following categories: crisis management, physical security, critical infrastructure protection, risk controls, or loss prevention

Experience in alarm monitoring

You have a working knowledge of mass notification tools

You can rapidly analyze large amounts of information while maintaining composure during high-stress circumstances

You are prepared to work in a 24/7 operations center on a designated shift where you have the flexibility to cover extra hours as needed

Tennessee Alarm Monitoring License or ability to obtain

Ability to read and comprehend simple instructions, short correspondence, and memos using the English language

Ability to write simple correspondence

Ability to effectively present information in one-on-one and small group situations, respond to questions from groups of managers, clients, customers, other employees of the organization, and the general public

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

Ability to deal with problems involving several concrete variables in standardized situations

Ability to type at least 45 wpm

Proficient in Microsoft Windows 10 and Microsoft Office Products, including Outlook

Valid Drivers' License

Preferred

Minimum of 1+ years of experience in a physical Security Operations Center (SOC), a GSOC, or experience in security and/or law enforcement positions or dispatch centers

An Associate's and/or Bachelor's Degree is preferred in an area of study relevant to this position (i.e., Security Management, Criminal Justice, Emergency Management, Homeland Security, etc.)

Prior camera and/or alarm integrator experience is a plus