Patriot Mobile · 1 month ago
Member Services Associate
Grapevine, TX
Full-time
Onsite
Entry Level
$22/hr - $22/hr
1+ years expPatriot Mobile is America’s only Christian conservative wireless provider, dedicated to offering reliable wireless service and exceptional support. The Member Services Associate I role involves providing front-line support to members, managing inquiries related to billing, account maintenance, and troubleshooting while ensuring a positive member experience.
Telecommunications
Responsibilities
Handle general member inquiries related but not limited to billing and account maintenance, troubleshooting, activation, and retention
Provide prompt, accurate, and friendly support to ensure a positive member experience
Access, update, and maintain accurate member records in real-time during interactions
Identify and escalate complex issues to higher-level support teams or supervisors as necessary
Achieve key minimum performance standards, including Quality Assurance (QA), Average Handle Time, Customer Satisfaction, and Productivity
Build a strong foundation in delivering high-quality interactions and problem resolution
Develop expertise in Patriot Mobile policies, billing systems, and account management tools
Strengthen active listening and resolution strategies to handle diverse member concerns effectively
Qualification
Required
High School diploma or GED
Exceptional communication; verbal, written and interpersonal communication skills
Ability to quickly learn, analyze situations, and make decisions which support the mission of Patriot Mobile
Ability to work in a fast-paced environment and multi-task on work assignments
Strong organizational skills
Dependable, including excellent attendance
Willing to work overtime and Saturdays
Proficient with Microsoft Office Suite including MS teams
Must be able to sit or stand for long periods
Must be able to work in an office environment
Must be able to lift and move items up to 25 pounds
Ability to Commute: Grapevine, TX 76051
Preferred
Associate's or Bachelor's degree
Experience in sales, operations, or executive administrative support
Call center experience
Call Center: 1 year
Telecommunication/Mobile: 1 year
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
Patriot Mobile
Patriot Mobile is a dependable national cell phone service provider.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Glenn Story
Co-Founder & CFO
Recent News
GlobeNewswire
2026-01-16
2025-12-09
Company data provided by crunchbase