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CENTEGIX · 1 day ago

VP of Field Operations (Atlanta Based)

Atlanta, GA

Full-time

Hybrid

Director/Executive

10+ years exp

CENTEGIX is the industry leader in wearable safety technology for healthcare, education, government, and commercial workplaces. They are seeking a dynamic Vice President of Field Operations to lead and scale their national installation, maintenance, and professional services organization, ensuring operational excellence and exceptional customer outcomes at national scale.

EducationHospitalityInformation TechnologySecuritySoftware

Responsibilities

Develop and own the national Field Operations strategy that balances service excellence, cost efficiency, scalability, and profitability across all delivery motions

Establish a long-term vision for field installation, maintenance, professional services, and partner-delivered services, ensuring capacity planning and organizational design aligned with company growth

Use field insights to influence product roadmap, installation standards, supply chain planning, and customer success initiatives

Evaluate and prioritize new markets, verticals, and partner models to expand delivery capacity

Build and standardize repeatable operating frameworks for installation, maintenance, break/fix response, site-readiness workflows, commissioning, and professional service delivery

Architect a holistic Partner Enablement Program, including certification, recertification, training pathways, audit processes, quality assurance, and performance tiers

Develop and scale a Professional Services organization that includes asset tagging, visitor management installation, and emerging service lines

Implement standardized SLA/OLA commitments across internal teams and partners to ensure consistent delivery performance and compliance

Drive continuous improvement initiatives that streamline workflows, reduce operational costs, and improve quality of service across the full field lifecycle

Lead, hire, develop, and inspire regional field managers, internal technicians, and cross-functional professional services team members

Establish a high-performance culture rooted in accountability, customer advocacy, and operational rigor

Design and execute partner performance governance—including scorecards, audits, quality monitoring, and consequences for non-compliance

Develop a scalable training and certification ecosystem ensuring all technicians (internal and partner) maintain CENTEGIX standards for safety, quality, and customer interaction

Oversee national field operations, ensuring predictable installation timelines, high first-time-right performance, and consistent customer experience

Direct day-to-day partner management, including scheduling coordination, capacity planning, escalations, compliance, and subcontractor governance

Own field readiness activities related to large-scale deployments, rapid rollout programs, and multi-site customer engagements

Develop and implement operational dashboards, KPIs, and data-driven reporting to measure service quality, capacity utilization, install velocity, partner productivity, and cost-to-serve

Ensure compliance with state, federal, and customer-specific operational requirements (licensing, labor, certifications, school district policies, etc.)

Partner closely with Product to influence tool design, installation workflows, and hardware/firmware improvements that improve serviceability

Collaborate with Sales and Sales Engineering to support scoping, proposals, partner selection, and customer onboarding planning

Align with Customer Success on customer experience metrics, activation readiness, proactive maintenance programs, and post-install support handoffs

Work with Supply Chain on logistics planning, staging processes, RMA and spare-parts programs, and inventory forecasting tied to field demand

Own Field Operations budgeting, including forecasting, labor planning, T&E policies, margin optimization, and partner cost modeling

Negotiate, manage, and optimize relationships with installation partners, subcontractors, and certified vendors to ensure performance, cost control, and contractual compliance

Execute capacity modeling and cost-to-serve analysis that informs hiring plans, partner expansion, and pricing strategy

Qualification

Field Operations LeadershipOperational ExcellencePartner Ecosystem DevelopmentFinancial AcumenIoT ExperienceStrategic PlanningData-Driven ReportingCompliance ManagementCross-Functional CollaborationTeam Leadership

Required

10–15+ years leading national or multi-state field operations within IoT, telecommunications, physical security, life safety, or mission-critical hardware/software environments

Proven success building partner ecosystems or contractor networks—including certification programs, QA, and structured governance

Deep operational leadership experience with installation, professional services, maintenance, SLAs, and break/fix service models

Strong financial acumen, including cost modeling, budgeting, margin management, and vendor negotiation

Ability to navigate ambiguity in a fast-growth environment and create clarity, structure, and repeatable processes

Exceptional cross-functional leadership with the ability to influence executives, align teams, and drive operational accountability at scale