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Block · 1 month ago

Strategic Account Manager, Mid-Market Retail

Bay Area, CA, United States of America

Full-time

Onsite

Mid, Senior Level

$135K/yr - $203K/yr

5+ years exp

Block is a technology company that builds solutions to increase access to the global economy. The Strategic Account Manager will drive growth and retention within the Retail Strategic Account Management program, serving as a trusted advisor to retail executives and collaborating with various teams to deliver impactful outcomes for valued sellers.

Financial Services

H1B Sponsor Likely

Responsibilities

Own and maintain relationships across a portfolio of ~200 strategic retail sellers, driving account expansion, retention, and satisfaction

Consult with business owners and operators to uncover opportunities across operations, payments, and commerce

Design and implement customized solutions that drive measurable business results

Act as the voice of the customer, advocating for upmarket seller needs with Product, Engineering, and Operations teams

Collaborate cross-functionally with Account Executives, Product Managers, and Solution Engineers to deliver integrated, scalable outcomes

Where and when appropriate, visit customers in-person for negotiations and/or churn prevention

Negotiate and manage contracts and pricing, ensuring mutual wins and long-term success

Deliver white-glove support, resolving critical issues and proactively driving engagement

Qualification

Account managementSales experienceConsultative sellingTechnical solutioningContract negotiationRetail industry experienceCommunication skillsProblem-solvingTeam collaboration

Required

5+ years of experience in sales or account management, ideally within SaaS, payments, or POS technology

Proven success growing and retaining a book of business

Consistent overperformance on key metrics and revenue targets

Strong discovery and consultative selling skills

Technical solutioning skills, including requirements gathering and translating customer needs into scalable solutions

Demonstrated success retaining and expanding strategic accounts

Experience negotiating contracts and pricing with senior stakeholders

Exceptional written and verbal communication skills – storytelling is central to this role

Creative, strategic problem-solver who thrives in ambiguous environments

Growth mindset, empathetic collaborator, and positive team player

Preferred

Retail industry experience preferred, but not required

Benefits

Remote work

Medical insurance

Flexible time off

Retirement savings plans

Modern family planning

Company

Block

Glassdoor3.9

Block is one company built from many blocks, all united by the same purpose of economic empowerment.

Founded in 1990

Oakland, California, US

10001+ employees

https://block.xyz/

H1B Sponsorship

Block has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (257)

2024 (253)

2023 (260)

2022 (297)