Block · 1 month ago
Strategic Account Manager, Retail
Bay Area, CA, United States of America
Full-time
Onsite
Senior Level
$135K/yr - $203K/yr
5+ years expBlock is a technology company focused on increasing access to the global economy. The Strategic Account Manager will manage high-value technical accounts, working closely with c-level executives to expand Square's reach and ensure client satisfaction.
Financial Services
Responsibilities
Manage a book of ~50 Mid-Market Sellers
Retain and grow portfolio via use-case expansion opportunities, cross-sell opportunities, and customized seller onboarding experiences
Identify opportunities for technical Square solutions to address existing customer needs; project manage the execution of these technical solutions in collaboration with cross-functional teams
Negotiate contracts for use-case expansion and retention of your sellers
Serve as the voice of the upmarket seller with Product Teams
Provide white glove client service to ensure resolution of seller issues
Inform operations and program design for this segment at scale
Qualification
Required
5+ years of account management or sales experience
Consistent over-performance on key metrics
Remarkable discovery skills with customers
Experience within the Retail industry
A technical solutioning framework, including the ability to conduct requirements gathering
Proven experience managing projects internally with engineering, product and finance teams
Contract and/or pricing negotiations experience with external senior stakeholders
Excellent written and verbal communication skills
Creative and strategic problem solving capabilities, resolving issues and tackling opportunities with no playbook
Growth mindset, positive outlook, empathetic and collaborative team player
Benefits
Remote work
Medical insurance
Flexible time off
Retirement savings plans
Modern family planning
Company
Block
Block is one company built from many blocks, all united by the same purpose of economic empowerment.
10001+ employees
H1B Sponsorship
Block has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (257)
2024 (253)
2023 (260)
2022 (297)
Funding
Current Stage
Late StageLeadership Team
Amrita Ahuja
Chief Financial Officer
Lookman Olusanya
CFO, Square
Recent News
Morningstar, Inc.
2024-11-14
Business Journals
2024-04-05
2024-03-08
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