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MAA · 1 day ago

Director IT Cloud & Network Operations

Germantown, TN

Full-time

Onsite

Director/Executive

10+ years exp

MAA is seeking a Director of Cloud and Network Operations to oversee cloud technology management and network maintenance efforts. This role involves managing the efficiency, performance, and reliability of the company's hybrid cloud infrastructure and SD-WAN network while ensuring best practices across multifamily properties.

Commercial Real EstateProperty DevelopmentProperty ManagementReal EstateReal Estate InvestmentRetail

Responsibilities

Partners with the IT Team to assist with comprehensive optimization strategies for cloud infrastructure and on-premise infrastructure

Partners with the IT teams to determine areas for network performance improvement

Manages the Cloud and Network Operations Team through goal setting, delegating work and projects, monitoring, managing, and evaluating individual and team performance, and promoting professional growth and development

Leads the planning and execution of routine maintenance activities for cloud and on-premise network systems

Establishes and reviews maintenance schedules to minimize disruptions and ensure system health

Implements robust monitoring tools and practices to proactively identify and address performance issues

Reviews performance metrics and collaborates with the infrastructure team to optimize resource utilization

Reviews system capacity to anticipate future needs and ensure scalability

Collaborates with cross-functional teams to plan and implement necessary expansions

Assists the Cybersecurity Team with implementing and maintaining best practices

Develops and maintains comprehensive documentation for cloud and network configurations

Facilitates knowledge sharing within the team to enhance troubleshooting and resolution processes

Works with third-party vendors providing managed and hosted services

Assists with the provisioning of end-user services, including help desk and technical support services

Performs other related duties as assigned to meet the needs of the business

Qualification

Cloud operations managementNetwork operations managementCloud infrastructure optimizationSD-WAN principlesMicrosoft Azure IaaS/SaaSInfrastructure-as-codeVendor relationship managementCustomer service orientationMicrosoft Office proficiencyLeadership skillsCommunication skillsCritical thinking

Required

Bachelor's degree in information technology, computer science, or a related field and 10 years of experience with design, optimization, and maintenance of cloud and network operations required, or an equivalent combination of education and experience

Supervisory/management experience supporting cloud and network operations required