EliseAI · 1 month ago
Solutions Engineer (Product Expert) | Housing
San Francisco, CA
Full-time
Onsite
Mid Level
$120K/yr - $200K/yr
3+ years expEliseAI is focused on improving the housing and healthcare industries by integrating AI agents into existing workflows. As a Solutions Engineer, you will play a key role in product launch and support, working closely with clients and internal teams to ensure smooth product implementations and provide technical support.
Artificial Intelligence (AI)Business IntelligenceMachine LearningProperty ManagementPropTechReal Estate
Responsibilities
Conduct thorough discovery sessions with new clients to understand their product area and requirements
Act as the representative for Support Engineers within your product area, ensuring alignment and collaboration
Develop and maintain roadmaps for self-serve launch tools and internal launch settings, including quality assurance processes
Provide in-depth technical support and guidance to prospects, including product demonstrations, presentations, and explanations of complex technical concepts
Guide Customer Success Managers through product implementations and act as a partner for training and escalation issues
Provide troubleshooting support for clients post-launch, addressing and resolving any issues within your product area
Gain an in-depth understanding of how the product works to meet client needs effectively, ensuring comprehensive knowledge transfer and support
Attract top-tier talent to join our driven team
Qualification
Required
3+ years of experience in a Solutions Engineer role at a SaaS company
Willingness to travel up to 20% to meet and engage with prospective clients
Strong understanding of product development and launch processes
Excellent problem-solving skills and the ability to troubleshoot technical issues
Experience working with cross-functional teams, including engineering, operations, and product management
Strong communication skills, with the ability to explain complex technical concepts to non-technical stakeholders
Familiarity with customer relationship management (CRM) tools and support ticketing systems
Ability to manage multiple tasks and priorities in a fast-paced environment
Ability to work independently and as part of a team, with a proactive approach to problem-solving and support
Willing to work in person at our office 4-5 days per week
Preferred
Experience with QA processes and developing self-serve tools is a plus
Benefits
Equity in the company
Medical, Dental and Vision premiums covered at 100%
Fully paid parental leave
Commuter benefits
401k benefits
Fitness & home services stipend to cover part of your expenses so you can focus on what matters
A collaborative in-office environment with an open floor plan, fully stocked kitchen, and all meals covered in the office
Unlimited vacation and paid holidays
We'll cover relocation packages and make the move exciting, not painful!
Company
EliseAI
EliseAI is an AI-driven company that offers automation, streamlining workflows, and unique needs of housing and healthcare operations.
201-500 employees
H1B Sponsorship
EliseAI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (11)
2023 (6)
2022 (5)
2021 (1)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$391.93MKey Investors
Andreessen HorowitzSapphire VenturesPoint72 Ventures
2025-08-19Series E· $250M
2024-08-14Series D· $75M
2023-06-06Series C· $35M
Leadership Team
Minna Song
Cofounder & CEO
Recent News
Crunchbase News
2025-12-23
2025-12-21
Crunchbase News
2025-11-24
Company data provided by crunchbase