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Lucas Museum of Narrative Art · 1 month ago

Manager, Volunteer Programs

Los Angeles

Full-time

Hybrid

Mid, Senior Level

$84K/yr - $96K/yr

4+ years exp

The Lucas Museum of Narrative Art is dedicated to illustrated storytelling and is seeking a Manager of Volunteer Programs. This role involves overseeing the development and implementation of the museum's inaugural volunteer program, focusing on recruitment, training, and engagement to enhance the visitor experience and support museum operations.

Art

Responsibilities

Partner with colleagues and volunteer team to develop optimal roles for volunteers, achieve effective training, scheduling, communication, and oversight across all assignments, ensuring desired outcomes for both the museum and our guests

Develop and implement recruiting strategies to significantly build and maintain a large (500+) core of diverse volunteers

Supervise the Volunteer Coordinator and other staff or intern roles, providing direction, guidance and development

Build process to assess and place volunteers in alignment with their skills and interest and with the museums mission

Create, develop and manage a volunteer database system to readily identify volunteer skills, hours, recognition, and other information needed to effectively partner with each department

Develop and implement a plan and foster a culture within the volunteer program that recognizes and values the volunteers and helps them feel connected to the museum and its mission, creating a high-level of satisfaction with their role

Develop and lead a plan for ongoing communication between museum departments regarding the activities of the volunteer program to ensure collaboration and alignment

Design, conduct and interpret ongoing volunteer assessment and evaluation plans, noting trends and actionable steps for improvement; identify other opportunities for feedback and idea sharing, as appropriate

Present ideas for continuous improvement and lead implementation team as needed

Develop regular volunteer communications that keep volunteers informed of museum business enabling positive guest and volunteer experience

Cultivate and maintain key relationships with community partners and peers

Oversee development and management of departmental budget in partnership with leadership

Attend trainings, workshops, etc., as appropriate, to maintain current knowledge base related to volunteer management, best practices, and trends

Represent the museum effectively to outside constituents when required

Listen for and proactively resolve problems, concerns or conflicts within the team

Qualification

Volunteer managementProgram developmentProject managementMicrosoft OfficeDEIAB commitmentInterpersonal skillsCreative problem-solvingCommunication skillsOrganizational skillsTeam collaboration

Required

Advanced degree or extensive equivalent experience in museum studies, nonprofit leadership, social work, or related fields

At least four (4) years of prior experience working with and coordinating volunteers is required

Extensive experience in project management and program development

Previous experience working in partnership with HR on volunteer deployment practices adhering to all state and federal regulations

Deeply motivated, enthusiastic, eager to take initiative and able to think critically

Experienced working in a fast-paced environment with the ability to quickly assess and respond to change

Highly organized with solid strategic planning skills

A collaborative team player with highly developed interpersonal skills, who can relate to diverse internal and external audiences

Excellent judgment and creative problem-solving skills, including negotiation and conflict resolution

Exceptional written, oral, interpersonal, and presentation skills

Advanced computers skills, particularly with Microsoft Office

Thorough knowledge of volunteer deployment practices working in conjunction with HR

Expertise in developing, implementing, managing, and reporting from volunteer management database systems

Demonstrated commitment to DEIAB (Diversity, Equity, Inclusion, Accessibility and Belonging) in application to program development and participant engagement

Ability to offer constructive feedback, discuss sensitive topics, and maintain privacy of individual volunteers

Ability to work a schedule that regularly includes evenings and weekends

A positive attitude that promotes teamwork and drives results

Ability to collaborate with other teams, staff and volunteers in a professional manner in a variety of tasks

Ability to work under high-stress conditions and work effectively with competing priorities and tight deadlines

Ability to work independently as well as part of a team

Preferred

Experience working for an art or non-profit organization is preferred

Multi-lingual fluency not required but highly preferred

Company

Lucas Museum of Narrative Art

The Lucas Museum of Narrative Art's mission is to inspire and connect people through the exploration of visual stories and their influences in society.

Founded in 1991

San Francisco, California, USA

51-200 employees