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Vermont Mutual Insurance Group · 1 month ago

Senior Personal Lines Underwriter

Montpelier, VT, US

Full-time

Onsite

Senior Level

$75K/yr - $90K/yr

5+ years exp

Vermont Mutual Insurance Group is seeking a Senior Personal Lines Underwriter responsible for underwriting activities and agency relationship management. The role involves evaluating risks, communicating decisions to agents, and providing training and support to other underwriters.

Financial ServicesInsurance

Growth Opportunities

Responsibilities

Review risks when referred for prior approval and refer any risk over authority level to a supervisor; prepare appropriate referral document

Review and analyze coverage applications to determine acceptability under current company guidelines and policies; determine appropriate terms for accepting risks to include appropriate coverages, need for inspection reports, corrective measures, and the like

Communicate underwriting decisions with agents in a timely fashion

Order property inspection or other Underwriting reports when needed; review inspection results, initiate recommendations; determine appropriate follow-up action

Review policies coming up for renewal and within the predefined renewal timeframe and take the appropriate action

Review policy endorsements that have been referred for completeness of information and acceptability of risk, obtain additional information if needed

Review cancellations that have been referred by the agent, Service, or other Underwriters for approval. Approve and route to cancellation flow or request additional information needed

Initiate company cancellations and non-renewals, ensuring that legal notice requirements are met; execute cancellation request, ensuring that all proper documentation is completed. Approve or decline reinstatement/rewrites on policies that have cancelled for non-payment or other Underwriting reasons; notify direct bill if they need to take any action

Assist Underwriting Supervisor with agency audits, training, and other reporting needs

Maintain service processing standard and productivity goals for all workflows

Review losses to detect frequency or severity problems; suggest changes to improve loss ratio and monitor potential problem policies; initiate cancellation if problems continue and no alternative coverage approaches are viable

Perform key liaison functions with agents within assigned geographic area: solicit information for quotes give quotes, explain declined business, discuss problems or unusual situations, provide with a wide variety of information related to policy and coverage options encourages continuing business, and the like

Serve as lead technical resource and principal contact on personal lines underwriting projects

Keep abreast of relevant changes in legal requirements, industry standards and trends, company policies and guidelines, changes in policy forms or coverages and research as needed through Department OneNote, Reference Connect, etc

Learn and understand Underwriting programs and reports such as: Insurance Now, Riskmeter and other underwriting tools

Assist the supervisor or manager with special projects or system testing when requested

Provide back-up phone, email, and territory coverage for other underwriters as directed by supervisor

Proactively monitor agency relationship and book of business; work with marketing representatives and the Research & Development Department to resolve any issues and keep supervisor and manager informed of issues. Utilize reporting to diagnose performance or productivity issues with individual agencies

Assist the Underwriting Supervisor with training new hires in the general job function; provide feedback to the Supervisor on the new hire’s progress and review new hire’s work for accuracy and completeness

Attend Senior Underwriting meetings to provide input on market trends observations, status updates on assigned projects, suggest process and product improvement, etc

Performs other duties or special projects as required or as assigned

Qualification

Personal Lines UnderwritingAnalytical SkillsInsurance KnowledgeMicrosoft ExcelTrainingMentoringProblem-Solving SkillsCommunication SkillsTeam Collaboration

Required

Associate's degree in business or other appropriate discipline plus 5 or more years of relevant work experience, with some industry experience desirable, or a combination of education and experience from which comparable knowledge and skills are acquired

Broad base of knowledge/skills related to underwriting personal lines of insurance

Good general knowledge of the industry, including insurance company and independent agency operations

Good math, analytical and problem-solving skills

Good writing skills

Proficient with Microsoft Word, Excel and Outlook

Experience working with computerized information systems, including imaging

Desire to train, mentor, direct and coordinate the work of Personal Lines Underwriting staff with limited oversight

Ability to represent the company to and work cooperatively and effectively with company personnel and agents, as well as others outside the company, in carrying out the varied liaison and account servicing functions of the job