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Chainguard · 2 days ago

Staff Technical Support Engineer

United States

Full-time

Remote

Lead/Staff

$172K/yr - $195K/yr

10+ years exp

Chainguard is the secure foundation for software development and deployment, aiming to eliminate threats in software supply chains. The Staff Technical Support Engineer will blend support expertise with software engineering practices to help customers succeed with Chainguard technologies and lead technical investigations.

Cloud SecurityDeveloper ToolsEnterprise SoftwareOpen SourceSecurity

H1B Sponsor Likely

Responsibilities

Troubleshoot and resolve complex customer issues involving Chainguard Images, Libraries, container runtimes, registries, and build systems

Collaborate with Engineering on escalations and help shape long-term fixes and product improvements

Communicate clearly with both technical and non-technical stakeholders

Build and improve runbooks, tooling, and diagnostic workflows that eliminate toil

Drive root-cause analysis and identify trends that inform roadmap decisions

Mentor teammates and strengthen the technical depth of the Support organization

Partner cross-functionally to help customers adopt secure-by-default software supply chains

Participate in the on-call rotation for after-hours support

Own complex, ambiguous problem areas that span multiple teams or technologies

Influence engineering priorities through data-driven insights from customer issues

Lead internal workshops or deep dives on Kubernetes, CI/CD, debugging, or cloud platforms

Collaborate closely with the Support leader to help drive the vision, strategy, and evolution of the global Support organization

Serve as a trusted advisor for large-scale or mission-critical customer environments

Qualification

LinuxDockerKubernetesTerraformCI/CD pipelinesGoPythonBashVulnerability managementCloud experienceCommunicationTechnical leadershipMentorship

Required

10 or more years supporting enterprise customers in technical environments, with at least 2+ years in technical leadership or mentorship roles

8 or more years with Linux, Docker, and Kubernetes

Software engineering or Security experience such as: Building or maintaining CI and CD pipelines, Working with infrastructure as code tools like Terraform, Writing automation or tooling in languages such as Go, Python, or Bash, Hands-on experience working with CVEs, security advisories, SBOMs, vulnerability management, and container hardening

Strong communication skills and a passion for customer success

Comfortable operating in a fast-paced startup environment

Bachelor's degree or equivalent real-world experience

Preferred

Vulnerability management or scanning workflows

Kubernetes certifications such as CKA, CKAD, CKS, or KCSA and Cloud experience

Benefits

Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs.

Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!).

100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck.

∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset.

18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year.

Company

Chainguard

Chainguard is a cloud-native development platform that provides low-to-zero CVE container images for building and running applications.

Founded in 2021

Kirkland, Washington, USA

201-500 employees

https://www.chainguard.dev

H1B Sponsorship

Chainguard has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)

2023 (2)

Funding

Current Stage

Late Stage

Total Funding

$892M

Key Investors

General CatalystSpark CapitalSequoia Capital

2025-10-23Debt Financing· $280M

2025-04-23Series D· $356M

2024-07-25Series C· $140M

Leadership Team

Dan Lorenc

Founder/CEO

Kim Lewandowski

Founder/Product

Recent News

TechTarget

Free Docker Hardened Images challenge Chainguard

2025-12-18