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Onebrief · 1 month ago

Operations Manager, 18th Airborne Corps

Fayetteville, NC

Full-time

Onsite

Senior Level

$170K/yr - $190K/yr

Onebrief is a collaboration and AI-powered workflow software company designed specifically for military staffs. The Operations Manager will be responsible for managing customer relationships, expanding product usage, and ensuring customer satisfaction while working closely with military commands.

Information TechnologyMilitaryProductivity ToolsSoftware

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Own the entire customer relationship, from users up to Generals/Admirals throughout the Joint Force

Build strong relationships and trust with customers, positioning yourself as a trusted member of their team

Rapidly expand product usage until the most important and impactful workflows are in Onebrief. You’ll need a combination of ordinary training and subtler strategies to get our product used as much as possible

Win the renewal and expansion, so that your customer(s) keep buying Onebrief each year. Deals should expand over time

Clearly communicate user needs to the product team. Maintain a high product proficiency, and excite the customer about each product improvement

Understand, request, and effectively leverage Company resources to meet the goals of the Company

Instill the Onebrief brand image

Enable our expansion to Allies and Partners

Your responsibilities aren’t limited to this list! We’re on this great adventure together, and we’ll each do what it takes for the team to succeed

Lead or support exercises

Use your observations of our users to recommend product improvements

Provide face-to-face and remote customer support

Develop an understanding of customer social dynamics in order to support renewals and future sales

When responding to incidents (product is unavailable, broken, or not delighting the customer), coordinate with the customer and our product engineering team

Align your team’s efforts to deliver the best customer experience, while coordinating with fellow Operations Managers to ensure planning and workflows remain synchronized across commands

Qualification

Operational planningMilitary staff experienceTechnical skillsCustomer supportBureaucratic navigationProactiveInterpersonal skillsAdaptableClear communication

Required

Top Secret clearance with eligibility for SCI

Proven experience in leading operational planning within a military context, preferably at multi-star headquarters

Exposure to large staff planning, through classical training in Professional Military Education or through service experience

Familiarity and experience with major military planning exercises and the protocols for software deployment on classified networks

Proven ability to expand business presence within a region, with emphasis on software or technology solutions

Experience in customer support, both face-to-face and remote, and capability to respond to incidents coordinating with customers and product engineering teams

Strong technical skills to master our application, troubleshoot issues and liaise with customers on technical matters

Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes

You love our users, and you want to work with them

You deeply understand how military staffs function at echelon and want to apply that within 18th Airborne Corps

You pay attention to detail

You can get things from large government organizations

You're technically adept

You work well with customers

You're intense about our mission

You're proactive and adaptable

You communicate clearly, concisely, and candidly

You hold a current Top Secret clearance with eligibility for SCI and have the ability to access DOD facilities and installations